Marketing Creative Operations & Design Manager

<div class="content-intro"><p><a href="https://joinfound.com/">Found</a> is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.</p></div><h2>The Opportunity</h2> <p>The Marketing Creative Operations &amp; Design Manager will serve as the connective tissue between strategy and execution across Found's marketing creative output. This role owns creative intake, trafficking, and rapid-turn design support—enabling the team to move faster, test more, and maintain a consistent brand presence across every channel. Reporting to the Senior Director of Brand Marketing &amp; Communications, you'll partner closely with the wider marketing team and our agencies to improve quality and raise our overall creative velocity.</p> <h2>What You'll Do</h2> <p><strong>Creative Operations &amp; Project Management</strong></p> <ul> <li>Own the end-to-end creative intake and prioritization process across all marketing requests</li> <li>Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers</li> <li>Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles</li> <li>Track creative project status and proactively surface blockers to marketing leadership</li> <li>Develop and iterate on systems that improve team-wide visibility into creative pipeline</li> </ul> <p><strong>In-House Design Support</strong></p> <ul> <li>Provide rapid-turn design execution across channel needs</li> <li>Produce high-quality assets including social graphics, email templates, and landing page visuals</li> <li>Comfortable leveraging AI tools to accelerate and scale creative production</li> <li>Maintain and evolve a scalable asset library and design template system for internal use</li> <li>Improve testing velocity by reducing reliance on external creative turnaround for iterative content</li> </ul> <p><strong>Brand Consistency &amp; Quality Control</strong></p> <ul> <li>Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance</li> <li>Maintain and update brand guidelines documentation as the visual identity evolves</li> <li>Audit creative output across agencies and freelancers, providing actionable feedback to close gaps</li> <li>Partner with marketing leadership to codify standards for new channels and formats</li> </ul> <p><strong>Agency &amp; Freelancer Coordination</strong></p> <ul> <li>Manage day-to-day relationships with agencies and freelance designers</li> <li>Oversee onboarding, scoping, and performance tracking for external creative partners</li> <li>Ensure external partners are briefed efficiently and delivering against timelines and quality standards</li> <li>Identify opportunities to reduce external dependency over time by building internal capability</li> </ul> <h2>Required Experience &amp; Skills</h2> <ul> <li>5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role</li> <li>Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools</li> <li>Demonstrated experience managing creative workflows across internal teams and external vendors</li> <li>Ability to produce polished, on-brand assets across digital formats quickly and independently</li> <li>Strong project management instincts with experience tracking multiple concurrent workstreams</li> <li>Exceptional attention to detail and commitment to brand consistency across touchpoints</li> <li>Clear communicator who can give and receive creative feedback constructively</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience in healthcare, consumer tech, or another regulated industry</li> <li>Familiarity with project management tools (Notion or similar)</li> <li>Experience scaling creative operations in a high-growth environment</li> <li>Understanding of performance marketing principles and how creative connects to testing strategy</li> <li>Self-starter comfortable building systems from scratch and improving processes over time</li> <li>Genuine interest in how technology can make quality healthcare more accessible</li> </ul><div class="content-conclusion"><p>Found is an Equal Opportunity Employer.&nbsp; We seek and celebrate diversity in its many forms.&nbsp; If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.</p> <p>Please review our&nbsp;<a href="https://joinfound.com/pages/california-applicants">CCPA policies</a>.</p></div>