People Operations Specialists (remote, contract, East Coast only)

Company Description

Employer.com is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside recruiter.com, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.

Job Description

Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.

What you’ll do

• Manage high volume of People Services tickets in a Jira-based ticketing system

• Perform administrative tasks in Workday (HRIS)

• Execute data entry and spreadsheet-heavy operational work with extremely high accuracy

• Provide employee-facing support (internal customer service)

• Support onboarding workflows and contractor onboarding/offboarding as you ramp

• Identify and implement process improvements, including automation opportunities using AI tools

• Take on additional operational projects based on team needs

Qualifications

•  East Coast only (firm)
• Jira and Workday are a MUST
• At least one startup or high-growth company required
• 2 to 5 years experience range
• $75/hr, non-negotiable
•  Ticket management with volume or metrics experience
• CW lifecycle experience
• Two 30 min interviews with team members

Nice to have:

• Ticket resolution metrics on the resume (agent rankings, one-touch rates
• Process building: playbooks, documentation libraries, or training guides they authored
• Workday implementation tenant experience
• Background check administration (Checkr, vendor coordination, escalation workflows)
• I-9 and compliance documentation experience
• Cross-functional coordination with Payroll, Legal, or IT

Additional Information

All your information will be kept confidential according to EEO guidelines.