Technology Service Technician - Information Technology

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities:

This position is responsible for providing technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced.

Essential duties include, but are not limited to:

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Receive, install, configure, test, maintain, monitor and troubleshoot end user technology, networked peripheral devices, and networking hardware products.
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace.
• Receive and respond to incoming calls and/or e-mails regarding technology problems.
• Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong guest service skills.
• Experience working in a team-oriented, collaborative environment.
• Responsible for maintaining a clean, safe and hazard free work environment.
• Perform other departmental duties as may be required by Management.

Qualifications:

• High School diploma, GED, or equivalent required.
• Associates’ Degree in a computer related discipline is preferred.
• One (1) to Three (3) years of experience in computer hardware support and maintenance is highly preferred.
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Previous experience with Windows 7 and 10 support, installation and troubleshooting as well as email setup, configuration and support for smart phones, tablets and workstations desired.
• Working technical knowledge of Remote Desktop configuration and setup (Clients and Printer Configuration)

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).