User Support Technician I - (Harnett CI)

Agency

Adult Correction

Division

COO - OPS - Institutions Operations

Job Classification Title

User Support Technician I (NS)

Position Number

60065297

Grade

DT04

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

Reporting to the Administrative Officer III, this position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users' technical needs. Job responsibilities include, but are not limited to, the following:

- Interacting with a broad range of users which requires strong communication skills and the ability to use a variety of technical resources for providing technical support.
- Setting up and installing computer hardware, software, and/or peripheral equipment.
- Performing minor repairs to hardware, software, and/or peripheral equipment. Imaging and/or reimaging CPUs. Loading software and databases.
- Conducting computer diagnostics to determine the nature of problems.
- Assigning and/or updating User Profiles.
- Troubleshooting network login (Active Directory) setups, password resets, and Email/FIORI logins (North Carolina Identity Management System). Troubleshooting tablets used for electronic rounds.
- Recommending the purchase and/or repair of equipment.
- Conducting minor repairs to Copiers and/or Fax Machines.
- Training staff on how to use a computer and/or related equipment.
- Working with maintenance staff on wiring needs for the facility computers.
- Maintaining inventory of computers and computer related hardware/software, to include assigned laptops. Performing monthly and quarterly inventory of all computer assets.
- Performing other Administration duties as assigned.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $56,772 - $85,159

This job posting will close at 11:59 pm, the night before the end date listed above.

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
• Working knowledge of software and hardware installation processes and procedures.
• Knowledge of system security protocols.

This is a full-time position (40 hours per week) with State Benefits.

State Benefits Information:

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NCFlex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website for additional information.

Note to Current State Employees:

The salary grade for this position is DT04.  State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.  Based upon these factors, a pay increase May result.

About the Division of Institutions:

The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum, medium, close) and house individuals serving sentences for felony convictions. The division provides safety, security, and rehabilitative services through trained custody staff, program facilitators, and administrative personnel.

About Harnett Correctional Institution:

Harnett Correctional Institution is located in Lillington, North Carolina and houses up to 988 male offenders in a medium custody facility.

Supplemental Application Information:

The North Carolina Department of Adult Correction (NCDAC) uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:

• Complete education history (including high school)
• Full work experience details
• Certificates and licenses, if applicable
• Education must be from appropriately accredited institutions.
• Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.
• Applicants may be subject to a criminal background check and drug screen.

If multiple applications are submitted, only the most recent application received before the closing date will be considered.

Education Equivalency Verification:

The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Veterans’ and National Guard Preference:

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD-256 or NGB-22, along with the state application.

PREA Requirement:

The NCDAC must adhere to the US Department of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NCDAC: PREA Hiring and Promotion Prohibitions

ADA Accommodations:

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate's degree in Computer Science or an IT related field from an appropriately accredited institution

Or

High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)

Or

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Lyndsey Ryan Schrier

Email:

[email protected]