Social Media Manager

<div class="content-intro"><p><a href="https://joinfound.com/">Found</a> is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.</p></div><h2>The Opportunity</h2> <p>Social engagement, social strategy, community listening, and ambassador-driven content are key drivers of member retention, trust, and brand advocacy at Found. This role will lead a proactive, insight-driven approach to social community management and strategy, helping Found plan, execute, and generate content that resonates with members where they live online. Reporting to the Director, Community, Creators &amp; Partnerships, you'll shape Found’s social presence, define social strategy, oversee ambassador programs, and amplify authentic member voices across platforms..</p> <h2>What You'll Do</h2> <p><strong>Social Community Monitoring &amp; Engagement</strong></p> <ul> <li>Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels.</li> <li>Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community.</li> <li>Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging.</li> <li>Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy.</li> <li>Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats.</li> <li>Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms.</li> </ul> <p><strong>Escalation &amp; Cross-Functional Insight Sharing</strong></p> <ul> <li>Support escalation protocols for issues requiring support, clinical, or PR response</li> <li>Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging</li> <li>Flag early indicators of potential reputation issues or emerging crises to marketing leadership</li> <li>Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected</li> <li>Track review volume, sentiment trends, and escalation patterns across platforms</li> </ul> <p><strong>Creator &amp; Ambassador Engagement</strong></p> <ul> <li>Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency</li> <li>Coordinate content approvals, asset sharing, and campaign participation for creator partners</li> <li>Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track</li> <li>Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience</li> </ul> <h2>Required Experience &amp; Skills</h2> <ul> <li>3+ years of experience in social media management, community management, or a related role</li> <li>Deep familiarity with Instagram, TikTok, and Reddit community norms, tone, and best practices</li> <li>Familiarity with social listening tools (Sprout Social, Brandwatch, or similar)</li> <li>Strong written communication skills with the ability to adapt voice across contexts and platforms</li> <li>Experience managing creators or ambassadors and coordinating campaigns across multiple platforms.</li> <li>Experience managing online community moderation, including de-escalation and policy enforcement</li> <li>Proficiency with social media management and listening tools (Sprout Social or similar), with experience tracking and reporting on community KPIs including engagement rate, response time, sentiment, and follower growth</li> <li>Comfort working in regulated or sensitive environments requiring clinical and compliance awareness</li> <li>Highly organized with strong attention to detail and the ability to manage high-volume, fast-moving workflows</li> <li>Collaborative mindset with experience interfacing across marketing, support, and product teams</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience in healthcare, wellness, or another sensitive consumer category</li> <li>Background supporting creator or influencer engagement programs</li> <li>Interest in leveraging AI tools to enhance community workflows, sentiment analysis, reporting efficiency, and response drafting</li> <li>Understanding of escalation frameworks and cross-functional triage protocols</li> <li>Genuine passion for community building and member advocacy</li> <li>Comfort with ambiguity and a bias toward initiative in a fast-paced, evolving environment</li> </ul><div class="content-conclusion"><p>Found is an Equal Opportunity Employer.&nbsp; We seek and celebrate diversity in its many forms.&nbsp; If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.</p> <p>Please review our&nbsp;<a href="https://joinfound.com/pages/california-applicants">CCPA policies</a>.</p></div>