This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in United States.

This is a unique opportunity to join a fast-growing AI company transforming the insurance industry through cutting-edge technology and intelligent automation. In this role, you will act as a trusted technical expert supporting enterprise clients who rely on advanced AI-driven workflows for critical business decisions. You’ll investigate complex technical issues, coordinate resolutions across teams, and help build scalable support operations for a rapidly evolving platform. The position combines deep technical problem-solving with customer-facing communication, making it ideal for someone who thrives in high-impact, fast-paced environments. You’ll collaborate closely with Product, Engineering, and Client Success teams while gaining expertise in sophisticated SaaS systems and AI-powered workflows. Working remotely alongside a globally distributed and highly ambitious team, you’ll have the chance to make a direct impact on both customer outcomes and product evolution.

Accountabilities:

Investigate and resolve complex technical issues across AI-powered SaaS workflows and enterprise customer environments.
Manage support cases end-to-end, ensuring timely responses, accurate troubleshooting, and effective resolutions.
Differentiate between product bugs, expected system behavior, configuration issues, and user education opportunities.
Communicate clearly and professionally with enterprise customers, providing concise and technically accurate guidance.
Collaborate closely with Engineering teams by documenting confirmed issues with detailed diagnostic information and escalation context.
Identify recurring customer issues and operational trends, surfacing insights to Product and Client Success teams for long-term improvements.
Develop deep product expertise across workflows, integrations, edge cases, and customer implementations.
Contribute to operational improvements, support documentation, and scalable support processes that enhance customer experience and efficiency.

Requirements:

3–5 years of experience in Technical Support Engineering, Technical Solutions, or another customer-facing technical role within a B2B SaaS environment.
Strong experience troubleshooting complex, data-heavy SaaS platforms and enterprise software systems.
Excellent written communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Proven ability to work independently, manage support queues effectively, and consistently meet response and resolution targets.
Comfortable operating in fast-paced and ambiguous environments where critical thinking and adaptability are essential.
Strong analytical mindset with the ability to combine quantitative insights and operational judgment to solve problems.
Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams.
Highly organized, proactive, and customer-focused with a strong sense of ownership and accountability.
Experience in insurtech or fintech environments is considered a strong advantage.

Benefits:

Competitive salary ranging from $85,000 to $135,000 USD, based on experience and location.
Significant equity package with long-term growth potential.
401(k) plan with employer matching contributions.
Comprehensive healthcare coverage including fully covered medical, dental, and vision plans for employees and families.
Fully remote work environment within the United States.
20 days of paid time off annually.
Annual global team offsites and international company retreats.
Wellness and gym stipend plus mobile phone reimbursement.
Continuing education support and professional development opportunities.
Opportunity to work alongside a highly talented, mission-driven, and globally distributed team building impactful AI solutions.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Technical Support Engineer

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