Junior Data Analyst

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now.  We create an environment where you can think big, have fun and truly make a difference.

Overview:

We are seeking a Junior Data Analyst to support our Data Operations team through managing helpdesk requests, performing root cause analysis (RCA), and maintaining clear, accurate documentation. This role is ideal for an early-career analyst who enjoys problem-solving, working with stakeholders, and building a strong foundation in analytics and data operations.

The ideal candidate brings a customer-service mindset, basic T-SQL skills, and experience or interest in Power BI and/or Microsoft Fabric, along with a desire to learn and grow in a data-driven environment.

Key Responsibilities:

Data Operations Helpdesk Support

• Serve as a first point of contact for helpdesk inquiries, responding to stakeholders with professionalism, clarity, and urgency
• Troubleshoot data issues related to reports, dashboards, pipelines, and data quality
• Escalate complex issues appropriately and collaborate with senior analysts or engineers

Root Cause Analysis (RCA):

• Investigate data issues to identify root causes
• Analyze data discrepancies, reporting issues, and refresh failures
• Document findings and recommend corrective or preventive actions
• Assist in implementing process improvements to reduce future incidents

Documentation & Knowledge Management:

• Create and maintain clear documentation for data processes and known issues
• Contribute to knowledge base articles and standard operating procedures (SOPs)
• Ensure documentation is current, accurate, and accessible to stakeholders

Data & Reporting Support:

• Create and modify T-SQL queries for data validation and analysis
• Assist with Power BI and/or Microsoft Fabric reports, datasets, and semantic models
• Support report testing, validation, and deployment activities

Required Qualifications:

• Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Business Analytics, or a related field (or equivalent experience)
• Basic T-SQL experience (e.g., SELECT statements, joins, filters, simple aggregations)
• Strong customer service orientation with excellent written and verbal communication skills
• Analytical mindset with attention to detail and a structured approach to problem-solving
• Ability to manage multiple requests and prioritize effectively in a fast-paced environment

Preferred Qualifications (Nice to Have):

• Prior experience in a helpdesk, support, or operations role
• Familiarity with ticketing systems (e.g., Jira, Salesforce)
• Experience documenting processes or creating user-facing documentation
• Basic understanding of data warehousing concepts and ETL/ELT processes
• Exposure to Power BI and/or Microsoft Fabric (academic, internship, or professional)

What We’re Looking For:

• A proactive learner who asks good questions and seeks continuous improvement
• Someone who enjoys helping others and takes pride in excellent service
• A collaborative team player with a strong sense of ownership and accountability

For US job seekers:
Salary Information:

Please contact [email protected] if you are interested in this position.

Oxford is an Equal Employment Opportunity Employer.  All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.  Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.  Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan.  Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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