Associate Product Manager

<div class="content-intro"><h3><strong>About Wheely</strong></h3> <p>Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.</p> <p>As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.</p></div><p>We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.</p> <h3><strong>What You Will Be Doing</strong></h3> <ul> <li>Lead a cross-functional team of engineers, designer and product analyst</li> <li>Manage your team's roadmap to align with Wheely’s mission</li> <li>Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance: <ul> <li>Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service</li> <li>Support the implementation of AI-driven automation in chauffeur contacts</li> <li>Work on internal tools that increase the speed and consistency of contact resolution</li> <li>Find product solutions that help Customer Service agents deliver a more personal experience</li> </ul> </li> </ul> <h3><strong>Requirements</strong></h3> <ul> <li>STEM degree from a top university</li> <li>6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)</li> <li>A passion for great UX/UI</li> <li>Outstanding written communication</li> <li>Highly analytical</li> </ul> <h3>What we Offer</h3> <p>We expect excellence from our people — both on the road and in the office. In return, we offer flexible working hours, stock options, and a range of exceptional perks and benefits.</p> <ul> <li>Competitive salary and equity package</li> <li>Medical insurance, including dental services</li> <li>Monthly credit for Wheely journeys</li> <li>Relocation allowance</li> <li>Lunch allowance</li> <li>Professional development subsidies</li> <li>Latest Silicon MacBook / MacBook Pro</li> <li>On-site role located in Nicosia</li> <li>Wheely has an in-person culture but allows flexible working hours and work from home when needed.</li> </ul><div class="content-conclusion"><p>All of your personal information will be collected stored and processed in accordance with&nbsp;<a href="https://wheely.com/en/legal/uk/for-candidates/privacy" target="_blank">Wheely’s Candidate Privacy Notice</a></p></div>