This position is posted by Jobgether on behalf of a partner company. We are currently looking for a [Customer Service Representative] in [United States].

Join a fast-growing, innovation-driven environment focused on transforming the way critical information is exchanged across industries. In this fully remote role, you will serve as a key point of contact for customers, helping them navigate technical issues, optimize their experience, and receive timely, high-quality support. You’ll work closely with cross-functional teams while handling inbound inquiries through phone, chat, and email channels. This position is ideal for someone who thrives in a customer-centric setting, enjoys troubleshooting technical challenges, and values responsiveness and professionalism. With exposure to cutting-edge cloud and interoperability solutions, you’ll contribute directly to customer satisfaction and retention. The role also offers opportunities to expand your technical expertise while supporting meaningful digital transformation initiatives.

Accountabilities:

Deliver exceptional customer service by responding to technical support requests via phone, email, and chat in a timely and professional manner
Troubleshoot and resolve basic user-related technical issues, ensuring customer concerns are followed through to completion
Support customer retention efforts by proactively addressing service-related concerns and identifying potential fraud or escalation risks
Maintain accurate documentation of inbound and outbound interactions using CRM and internal systems
Collaborate with team members to improve troubleshooting resources, workflows, and service quality
Assist with additional support functions, including special projects, porting activities, and escalated customer cases
Meet service level expectations while managing workload independently in a remote work environment
Contribute feedback to supervisors regarding customer trends, training needs, and process improvements

Requirements:

Minimum 2 years of experience in a customer technical support or inbound call center environment
Proven ability to resolve technical issues over phone, email, and chat communication channels
Strong verbal and written communication skills with a customer-first mindset
Excellent troubleshooting and problem-solving abilities
Experience using Salesforce or similar CRM platforms
Ability to multitask, prioritize effectively, and work independently or collaboratively
Comfortable working flexible hours and managing a high volume of customer interactions
Reliable high-speed internet connection and ability to work remotely within the United States
U.S. Citizenship or Green Card holder status may be required due to background screening and compliance obligations
Additional experience with iOS, HTML, or government/public trust environments is considered a plus

Benefits:

Fully remote work opportunity within the United States
Competitive hourly compensation up to $17.87 – $28.85 USD
Eligibility for overtime compensation where applicable
Employee Stock Purchase Plan (ESPP)
Paid vacation, sick leave, and company holidays
Comprehensive healthcare and benefits package
Opportunities for career growth within a rapidly evolving technology environment
Exposure to innovative cloud, AI, and interoperability technologies
Collaborative and inclusive remote work culture.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Service Representative

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