Contact Center Specialist

DREAM BIG. 

We dream big. And our employees do too. 

We think outside of the box when it comes to delivering outstanding service to our members, and providing a workplace environment where our employees can thrive, have fun, and make a difference.

We are searching for a Contact Center Specialist who can deliver awesome! Are YOU our newest team member? 

What we do! The Contact Center is fast moving, and no two days are the same. As the initial point of contact for our members, we are responsible for providing friendly, accurate, and overall awesome service. Beginning with a morning ‘team huddle’ and collaborating throughout the day, the Contact Center is a positive, team-oriented group! Staying connected and supporting one another whether in person or working remotely is easy through video chats and instant messaging.

This is a hybrid position that allows flexibility to work at home but does require some in office processing. Schedule to be coordinated in advance.

Key Responsibilities Include:

• Effectively handle inbound and outbound calls and member inquiries
• Answer live teller ITM (Interactive Teller Machine) calls, ensuring accurate and personable transactions
• Respond to member email and secure message inquiries and requests promptly and professionally
• Assist members with online account opening
• Guide our members through the loan process from application to closing
• Identify and recommend beneficial GSCU products and services 
• Assist our members in the use of technology and services such as Online and Mobile Banking
• Ensure adherence to all policies, procedures, compliance, audits, quality control and balancing standards
• Provide education and meaningful solutions for our members’ financial needs

We strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more!  And let’s talk benefits! 

In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees:

• $500 sign on bonus after 90 days
• Tuition Reimbursement
•  Paid Family Leave
•  Employee Appreciation Programs
•  Employee Wellness Program
•  Employer-funded Behavioral Healthcare Benefit
•  Paid Volunteerism
•  Adoption Reimbursement
•  Business Casual Dress Code (Jeans? Yes!)

Interested? Qualifications include:

• Positive, friendly attitude and a passion for delivering exceptional service
• Previous experience working in a financial service role preferred
• Comfort with technology and electronic services
• Excellent verbal and written communication skills
• Self-motivated, team-player
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Strong analytical skills and the ability to problem solve
• Ability to navigate various systems and online platforms
• Flexibility to work remotely and in an office location

If you are interested in being part of a dedicated, motivating, and all-around awesome team, apply today! We can’t wait to speak with you. 

#LiveBoldNH