Director of Operations - Community Living Services

Director of Community Living Services

National Center on Institutions and Alternatives (NCIA) Baltimore, MD Area | Full-Time | Exempt Leadership Position

Lead with Purpose. Transform Lives. Build Stronger Communities.

At NCIA, we believe every person deserves the opportunity to live with dignity, independence, and meaningful community connections. For more than 45 years, NCIA has been a leader in providing innovative services and supports to individuals with intellectual and developmental disabilities, behavioral health needs, and other complex challenges.

We're seeking an experienced and passionate Director of Community Living Services to lead our Adult Community Living programs. This is an exceptional opportunity for a mission-driven leader to oversee a large, multi-site residential operation while helping individuals achieve their personal goals and live their best lives. This role provides strategic leadership, operational oversight, and supervision of Community Living management teams serving individuals with intellectual disabilities.

Why Work at NCIA?

Make a Meaningful Impact

Every day, your leadership will directly influence the quality of life for individuals and families in our community. Your decisions will help create safe, supportive, and person-centered environments where people can thrive.

Be Part of a Mission-Driven Organization

Join a team dedicated to empowering individuals through innovative services, advocacy, and community inclusion. At NCIA, our mission is more than a statement; it's the foundation of everything we do.

Lead and Develop High-Performing Teams

You'll have the opportunity to mentor and develop talented managers, healthcare professionals, and direct support staff while fostering a culture of excellence, accountability, and compassion.

Collaborative Leadership Environment

Work alongside experienced executive leaders and dedicated professionals who share a commitment to service, quality outcomes, and continuous improvement.

Comprehensive Benefits Package

NCIA offers a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Paid Time Off and Holidays
• Life and Disability Insurance
• Employee Assistance Program
• Professional Development and Training Opportunities
• Opportunities for Career Growth and Advancement

Position Summary

Reporting to the Executive Director, the Director of Community Living Services is responsible for the overall administration, management, and strategic oversight of a large multi-site Community Living program. The Director ensures quality service delivery, regulatory compliance, fiscal accountability, and person-centered supports for individuals with intellectual and developmental disabilities. 

Key Responsibilities

• Provide leadership and oversight for multiple Community Living residential programs.
• Supervise and support Community Living management staff and health services personnel.
• Ensure compliance with DDA, LTSS, Community Settings Rule, and other regulatory requirements.
• Drive quality assurance initiatives and continuous service improvement.
• Partner with Human Resources on recruitment, retention, employee relations, and workforce development.
• Monitor staffing models, operational performance, and program outcomes.
• Support admissions, transitions, incident management, and risk mitigation processes.
• Build strong relationships with families, regulatory agencies, and community stakeholders.
• Participate in on-call leadership responsibilities and maintain a visible presence across residential sites.

Required Experience

• Five (5) years of experience managing multiple Community Living or residential service sites.
• Five (5) years of progressive supervisory and leadership experience.
• Valid Maryland driver's license with an acceptable driving record.
• Ability to work flexible hours, including evenings, weekends, and on-call responsibilities. 

Preferred Education

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field. 

Ideal Candidate

You are a strategic and compassionate leader who:

• Inspires and develops teams.
• Thrives in a fast-paced, multi-site environment.
• Understands person-centered practices and residential service delivery.
• Maintains strong organizational and compliance management skills.
• Builds trust with individuals served, families, employees, and community partners.
• Is committed to delivering exceptional outcomes and service excellence.

Join Our Team

If you're passionate about leadership, community inclusion, and improving the lives of individuals with intellectual and developmental disabilities, we encourage you to apply.

Come build a career with purpose at NCIA, where every individual matters and every day makes a difference.

NCIA is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities.