Patient Access Representative

Your experience matters  

Highpoint - Riverview Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

Our Patient Access team is a close-knit group of professionals who take pride in providing a welcoming and supportive experience for patients and their families. With a small, family-like team environment, we value teamwork, compassion, and exceptional customer service while ensuring patients receive efficient and accurate registration services.

How you’ll contribute  

A Patient Access Representative who excels in this role: 

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.

• Distributes and explains forms, documents, and educational handouts to patients and families.

• Verifies insurance benefits and obtains precertification/authorization as necessary.

• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.

• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.

• Protects patient privacy and confidentiality in all registration activities.

• Participates in performance improvement and required education.

• Works alternate shifts/areas as needed to support department operations.

• Performs other duties as assigned.

What we’re looking for 
Applicants should have a high school diploma or equivalent, preferred. 

Schedule: Full-time, Evenings (Monday - Friday 3pm - 11pm)

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.  
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 

More about Highpoint – Riverview Regional Medical Center 

Highpoint Health – Riverview is proud to be recognized as a Lifepoint Health National Quality Leader and a recipient of the 2024 Chartis Performance Leadership Award for excellence in Quality and Patient Perspective. The hospital has also earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, demonstrating its commitment to high-quality, safe patient care. 

EEOC Statement 

“Highpoint – Riverview Regional Medical Center is an Equal Opportunity Employer. Highpoint – Riverview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”