Director of Residential Services

Director of Residential Services
Marrakech, Inc.Connecticut | Full-Time | Exempt
Locations:

New Haven/West Haven/Milford Area
New Haven/Trumbull/Bridgeport Area
Durham/Meriden/Waterbury/West Hartford Area

Salary: $65,000 - $70,000 annually
Lead with Purpose. Drive Excellence. Change Lives.
Marrakech, Inc. is seeking an experienced and passionate Director of Residential Services to provide leadership and oversight for residential programs supporting individuals with developmental disabilities.
This executive leadership role is responsible for ensuring high-quality, person-centered services while driving operational excellence, regulatory compliance, staff development, and positive outcomes for the individuals we support. If you are a strategic leader with a strong background in human services and a passion for developing teams, this is an opportunity to make a meaningful impact every day.

What You'll Do
Leadership & Staff Development

Provide leadership and supervision to residential management teams.
Recruit, develop, mentor, and retain high-performing leaders and staff.
Conduct performance evaluations and support professional growth.
Foster a culture of accountability, collaboration, and service excellence.
Partner with cross-functional departments to achieve organizational goals.

Residential Operations

Oversee multiple residential programs and ensure efficient daily operations.
Ensure programs maintain appropriate staffing levels and quality care standards.
Support admissions, transitions, and program development initiatives.
Promote person-centered practices that enhance quality of life and independence.

Compliance & Quality Assurance

Ensure compliance with DDS, CARF, ICF, and agency regulations.
Lead licensing reviews, audits, investigations, and corrective action plans.
Monitor program performance and implement continuous quality improvement initiatives.
Review incidents, trends, and outcomes to promote health, safety, and program effectiveness.

Fiscal & Administrative Oversight

Manage departmental budgets and financial performance.
Monitor operational expenses and resource allocation.
Ensure timely completion of reports, audits, and required documentation.
Utilize data to identify opportunities for growth and improvement.

Community & Stakeholder Relations

Build and maintain positive relationships with families, guardians, funding agencies, and community partners.
Represent the organization professionally with external agencies and regulatory bodies.
Support advocacy efforts and community engagement opportunities for individuals served.

Qualifications
Required

Bachelor's Degree in Human Services, Social Work, Psychology, Special Education, Business Administration, or a related field; or equivalent combination of education and experience.
Minimum of 5 years of progressive leadership experience in human services, residential services, healthcare, or a related field.
Demonstrated supervisory and management experience.
Valid driver's license and reliable transportation.

Preferred

Experience overseeing multiple residential programs or locations.
Knowledge of DDS, CARF, and other regulatory standards.
Strong budget management and operational leadership experience.
Exceptional communication, organizational, and problem-solving skills.

What We're Looking For
The ideal candidate is:

A proven leader who inspires and develops teams.
Passionate about serving individuals with developmental disabilities.
Strategic, results-oriented, and highly organized.
Experienced in quality assurance, compliance, and operational management.
Committed to creating inclusive, person-centered services.