DUTIES AND RESPONSIBILITIES:

Interview potential employees
Train new employees
Manage department projects to ensure requirements and established timelines are met
Assist with development and implementation processes for OWA’s IT systems and department
Test and maintain business continuity protocols to minimize disruption to operations in the event of emergency situations or data loss
Provide input on and implement efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
Oversees security of systems, networks, and enterprise information
Develop and maintain relationships with external IT vendors and service providers
Provide outstanding guest and team member service while performing assigned duties, including interpreting and conveying information, answering questions, and assisting guests, vendors, and associates with IT issues and concerns while at OWA
Maintain a high degree of confidentiality in performing all aspects of assigned responsibilities
Provide a variety of accurate and timely reports, logs, and forms, as required by Management
Ensure workplace safety through training, mentoring, and adhering to established policies, procedures, and guidelines
Assist in protecting and safeguarding all company assets
Other duties and responsibilities as assigned

QUALIFICATIONS:

Must have excellent verbal and written communication skills
Strong organizational skills and attention to detail
Excellent analytical and management skills
Proficient in latest technology for IT systems and management
One (1) year of experience assisting leadership of an IT department in a professional/structured paid position with a recognized company
Must have a high school diploma or GED, or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Must have and maintain a valid state-issued operator driver’s license
Willing to work odd and irregular hours including nights, weekends, and holidays
Project management certifications (PMP, CompTIA Project+, etc.) are a plus
Ability to work well in a team environment

IT Manager

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