Operations Lead, Funding & Money Movement

*Remote Position*
The Operations Lead, Funding & Money Movement, is responsible for overseeing day‑to‑day operational execution within a Banking‑as‑a‑Service (BaaS) platform. This role ensures operational excellence across fintech partner onboarding, transaction processing, funding flows, issue resolution, and regulatory adherence. The ‘Lead’ acts as an escalation point for complex issues and partners with Finance, Compliance, and Technology lines of business to support client operations.

JOB DUTIES AND RESPONSIBILITIES:

Operational Efficiency

Owns outcomes end to end, with little direction, for core BaaS operational functions, including transaction processing, funding operations, reconciliations, and exception management
Serve as the primary escalation point for operational issues impacting fintech partners, internal stakeholders, and downstream vendors
Drive consistent execution of operational procedures while identifying opportunities for efficiency, automation, and scalability

Maintain clear procedures for loan file completeness, document retention, and data quality; ensure timely remediation of exceptions.

Fintech Funding & Money Movement

Oversee end-to-end funding workflows (loan funding, wires/ACH coordination, disbursement controls, ledger movement, and confirmations).

Ensure accuracy and timeliness of partner funding, settlement cycles, and cash positioning

Ensure dual-control and evidence standards for disbursements, callbacks, and approvals; maintain documentation and audit trails.

Collaborate with Finance and Risk teams to manage funding-related controls and reporting

Partner & Stakeholder Management

Act as an operational liaison between fintech partners, product, compliance, risk, technology, and customer support teams
Support fintech partner onboarding from an operational readiness perspective, ensuring funding, reporting, and establishing proper operational workflows
Communicate operational risks, trends, and performance metrics to leadership

Compliance & Risk Management

Ensure operational processes comply with regulatory requirements, internal policies, and audit standards
Support audits, exams, and operational risk assessments by providing documentation, controls evidence, and subject matter expertise
Identify operational risks and implement mitigation strategies in collaboration with compliance and risk teams

Project Delivery & Process Improvement

Lead and/or support operational projects (system enhancements, vendor implementations, process redesign, and automation initiatives).
Translate business requirements into operational procedures and control frameworks; create SOPs, playbooks, and training materials.
Identify manual/repetitive work and implement automation or standardization to improve scale, quality, and cycle times.

OTHER JOB DUTIES AND RESPONSIBILITIES:

Perform other duties as assigned by Manager or approved designee

PHYSICAL AND SENSORY REQUIREMENTS:

Prolonged periods sitting at a desk and working on a computer.
Occasional travel, attending meetings at various venues, including but not limited to partners’ offices and/or properties and other meeting locations.
The employee may be required to lift files/materials up to 20 pounds.
The incumbent will be expected to operate a computer terminal.

POTENITAL ON-THE-JOB-RISKS:

None identified.

EDUCATION, TRAINING AND EXPERIENCE:

Required Qualifications

5+ years of experience in financial services or fintech operations
Direct experience supporting fintech funding operations, including settlement, prefunding, reconciliations, or money movement
Experience working within a Banking‑as‑a‑Service (BaaS) or embedded finance model
Strong understanding of operational controls, risk management, and regulatory expectations; experience writing and maintaining SOPs and controls
Proven ability to manage multiple priorities in a fast‑paced, partner‑driven environment
Works independently across time zones

Preferred Qualifications

Experience working with sponsor banks, payment processors, or core banking platforms
Familiarity with ACH, wires, card settlement, and real‑time payments
Experience supporting audits, regulatory exams, or compliance reviews
Strong analytical and problem‑solving skills with a process‑improvement mindset
Background in mentoring peers

Key Competencies

Operational ownership and accountability
Clear and effective communication
Cross‑functional collaboration
Attention to detail and risk awareness
Leadership, coaching, and decision‑making

WORK SCHEDULE:

Remote, preference for Eastern or Central Time Zone

Pay Range: Hatch Bank demonstrates fair, competitive, and market-based compensation for our employees. The compensation for this role includes a base salary range for this position is $70,000 to $90,000 as well as eligibility for other bonus programs. The pay range may vary based on factors including but not limited to knowledge, skills, experience, and work location. We offer a competitive benefits plan including but not limited to Health, Dental, Vision, Life, Disability, 401K, Paid Time off, other ancillary benefits based on position