Rental Coordinator

Now Hiring: Rental Coordinator
(Equipment Rental Operations | Customer Service | Heavy Equipment Rentals | Caterpillar Equipment)

Join Mustang Cat — Building Texas… Powering the World.

Mustang Cat is seeking a motivated and customer-focused Rental Coordinator to join our team in Northwest Houston. In this role, you will serve as a key point of contact for customers, coordinating equipment rentals from initial inquiry through billing while ensuring a positive customer experience and supporting efficient branch operations.

If you enjoy working in a fast-paced environment, building customer relationships, and helping keep projects moving, we want to hear from you.

What You'll Do as a Rental Coordinator:
As a Rental Coordinator, you will manage the day-to-day rental process, ensuring customers receive the right equipment, on time and with outstanding service.

Key Responsibilities:

Assist customers by phone, email, and in person to identify equipment solutions that meet their rental needs
Prepare quotes, process rental agreements, and coordinate rental transactions from start to finish
Coordinate customer requests and ensure timely fulfillment of rental orders
Schedule and dispatch transportation for equipment deliveries, transfers, and returns
Utilize internal systems and resources to verify equipment availability and coordinate rentals efficiently
Monitor rental contracts, billing, and documentation for accuracy and completeness
Build strong customer relationships by providing responsive, professional service
Work closely with operations, service, and other branch personnel to maximize equipment utilization and customer satisfaction

Why Join Mustang Cat?

Great Work-Life Balance
Opportunity for Overtime
Tuition Reimbursement
Career Growth and Advancement Opportunities
Job Stability with an Industry Leader
Comprehensive Benefits: Medical, Dental, Vision
401(k) with Company Match
Paid Vacation, Sick Time, and Holidays

Qualifications:

Associate's or Bachelor's degree in Business, Management, Technical Studies, or a related field preferred
Equivalent work experience may be considered in lieu of formal education
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Proficient computer skills, including Microsoft Office applications
Strong organizational skills with the ability to manage multiple priorities
Mechanical aptitude and the ability to understand equipment applications and customer needs

Strongly Preferred:

Bilingual in English and Spanish
Previous experience in equipment rental, construction, heavy equipment, or related industries
Knowledge of Caterpillar (CAT) equipment and applications
Understanding of equipment applications within construction, industrial, or commercial markets

Join Mustang Cat as a Rental Coordinator and become part of a team committed to delivering exceptional customer experiences while supporting the industries that build and power Texas.