Repair Technician

Love gear and finetuning the perfect ride on skis and boards? We’re looking for Repair Technicians to join our team! Repair Techs at Tahoe Dave's focus on repairing and servicing customer and fleet ski and snowboard equipment and assists customers with repair needs.

Main Job Duties and Responsibilities include: 

• Inspects and assesses customer equipment (skis and snowboards) for damage and maintenance needs.  

• Effectively communicates repair recommendations to customers based on assessment and customer preferences and continues repair communication with customer during and upon completion of repair service work.  

• Inspects and assesses fleet equipment (skis and snowboards) for damage and maintenance needs and assists employees with assessment questions of customer and fleet equipment.   

• Operates tuning and repair machinery in accordance with Federal, State, and Company safety guidelines.   

• Mounts ski and snowboard bindings.  

• Conducts adjustment and safety tests (ASTM) of ski bindings for both customer and fleet equipment.   

• Demonstrates, explains, and consults with customers to understand their needs and preferences related to repair merchandise available for sale and equipment available for rent (including XC skis/boots/poles, snowshoes, and after ski boots) and selecting and suggesting options suitable for the customer needs.   

• Greets and interacts with customers in a positive and professional manner.  

• Answers shop phone calls with professional tone and manner, including taking messages and providing information as necessary.  

• Uses the Wintersteiger EZRent POS Retail and Rental software system to process repair work order on customer profiles for customer repair needs and to process in rentals for customers.  

• Maintains, cleans, and repairs customer and fleet equipment using tuning machinery, repair machinery, and general tools including, but not limited to, tuning machine, edging machine, waxing iron, screw drivers, Dremel tools, drills, and others.   

• Helps maintain, clean, and organize repair shop, repair machinery, tools, and repair stock room throughout the day, before opening, and after closing.   

• Comfortable using most basic tools including waxing iron, screw drivers, Dremel tools, drill, telephone, washer/dryer, and other.  

• Assess customer needs, equipment needs, necessary workload and manage work hours accordingly.   

• Assists and fits rental equipment and accessories (XC ski equipment, snowshoes, after ski boots) to customer satisfaction for rental and/or purchase.  

• Clearly communicates to customers Tahoe Dave’s rental policies and agreements.  Proactively keeps up to date with rental policies and agreements in order to be able to clearly communicate them to customers.    

• Asks for help understanding policies and agreements as necessary to be able to communicate them to customers.  

• Uses the Wintersteiger EZRent POS Retail and Rental software system to assist customers in renting and returning rental equipment.  Returns may be done outside depending on location and season.  

• Inspects rental equipment during rental process and upon return to ensure items are clean, in good operating conditions, and otherwise maintained according to the rental agreement.  

• Assesses returned rental equipment and distributes equipment to repair shop or return equipment pile.  

• Works with Wintersteiger EZRent POS Retail/Rental system and cash register to process payments via all methods utilized at the store, including but not limited to cash and credit card, only as trained and assigned.   

• Opens or closes the repair store, including but not limited to, using the alarm system, locking/unlocking doors, turning lights on/off, balancing the cash register, and other – only as assigned and if responsible for first or last shift. 

• Launders fleet rental clothing with the use of a washing machine and drying machine.   

• Assists with and/or performs snow removal and deicing to maintain a safe and clear sidewalk, driveway, parking lot, and stairs. This includes using snow shovels, snow blowers, ice melt and walking for up to two hours at a time depending on snow level. This work will be performed out of doors when temperatures are below freezing and snow, rain, or hail may be actively falling.  

• Assists with loading/unloading of merchandise and rental equipment to and from loop truck and processing merchandise and rental equipment from loop truck as advised.  This includes lifting and moving merchandise and equipment of up to 30 pounds alone and 50 pounds as part of a team, and outdoors.

• Collects and takes out trash and cardboard to assigned trash collection bins, including carrying trash/cardboard outside, on uneven/even terrain, sometimes uphill/downhill, and when temperatures are below freezing and snow, rain, or hail may be actively falling.   

• Cleans the repair shop and machinery throughout the day, before opening, and after closing with and without instruction.  

• Cleans customer and employee only restrooms including washing/wiping mirrors, door handles, toilets, sinks, and mopping floors; using sanitizing spray and sanitizing wipes, glass cleaner, toilet bowl cleaner, toilet brush, paper towels, mops, sponges, gloves, and other cleaning items.   

• Assists on the rental and retail floor, as needed.  This includes:  

  • Demonstrates, explains, and consults with customers to understand their needs and preferences and assists customers with purchase decisions relating to merchandise and equipment available for sale.  

  • Assists and fits rental equipment and accessories (skis, snowboards, boots, poles, helmets, outwear, etc.), including equipment which requires a DIN certification, to customer satisfaction for rental and/or purchase.  

• May be authorized to drive company vehicles, and only as assigned and authorized: 

  • Transport and deliver equipment, merchandise, office paperwork/supplies, shop supplies between locations and departments. Items transported include, but are not limited to, fleet rental equipment (skis, snowboards, boots, poles, helmets, rental clothing, XC ski equipment, snowshoes, and after ski boots), merchandise available for sale (clothing, shoes, helmets, ski/snowboard bindings, skis/snowboards, and other), and other items as required by business needs.  

  • Prevent damage to equipment and merchandise before, during, and after transportation and delivery. 

  • Drive company vehicles for transportation of items as discussed above to/from departments/stores.  

  • Load and unload items as discussed above in/out of vehicle at each pick-up/delivery location/department. This includes lifting and moving items up to 30 pounds alone and 50 pounds as part of a team, and outdoors. 

  • Review items’ labels to ensure they are delivered to the correct location.   

  • Abides by all applicable laws when driving and maintains a safe driving record, including with annual DMV check. 

• Performs other duties as assigned, which may include lifting, moving, sorting, walking, and using hand equipment.  

Because of the fluctuating demands of Tahoe Dave’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks, not specifically addressed above. 

Work Conditions: 

• Flexibility to work varying shifts including nights and weekends and holidays.  

• Fast paced store environment.  

• Ability to perform overtime as assigned, which may be mandatory at times.  

• Ability to commute to assigned store location in extreme weather conditions (heavy snow, rain or hail).  

• Ability to perform work in a loud volume environment. 

• Ability to work outside during variable temperatures. 

Physical Requirements: 

• Prolonged periods of standing and walking around the repair shop floor; averaging around 8 hours of standing and walking per shift (for a full-time shift), longer if there is overtime. 

• Must be able to lift (including above the head and uneven terrain), bend, reach, squat, push, pull, and carry up to 75 pounds at a time. 

• Must be able to lift (including above the head and uneven terrain), bend, reach, squat, push, pull, and carry up to 30 pounds up and down a ladder and ramp. 

• Ability to lift boots, bindings, skis, snowboards frequently and repeatedly throughout each shift. 10 to 30 pounds up to 10 times an hour for 8 hours or more, depending on how busy the shift is. 

• Frequently required to use hands to finger, handle or feel objects or controls, reach with hands and arms  

• Auditory and visual acuity to operate heavy machinery, computers, and phones.  

• Ability to operate repair and tuning machines and general tools including but not limited to tuning machine, edging machine, waxing iron, screw drivers, Dremel tools, drills, and others.  

• Hand and wrist dexterity for the ability to use a computer, including typing, moving a mouse, and clicking a mouse frequently. 

• Adequate vision to read and review documents, computer screens, and other written materials. 

• Ability to hear and respond to telephone calls, customer conversations, co-worker conversations, and announcements.  

• Frequent position changes including bending, reaching, and squatting movements on even and uneven terrain and on ladders/stairs. 

• Ability to operate buff wax machine and general tools. 

• Snow removal including use of shovel and/or snow blower. 

• Position may involve prolonged periods of sitting in a vehicle, which includes periods of stopping and moving in and out of the vehicle. 

Accommodations will be made for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (CFRA), and other applicable laws and regulations. 

Qualifications

• High school diploma or equivalent preferred.  

• Must be DIN certified to work on bindings — on the job training will be provided.  

• Previous tunning experience preferred and/or previous winter sports rental and retail shop experience preferred with extensive knowledge of the ski and snowboard industry.  

• Excellent interpersonal, organizational, attention to detail, communication, listening, sales, and customer service skills. Ability to anticipate customer’s needs and recommend repair work and repair merchandise to customers.  

• Ability to operate or to quickly learn the point of sale/rental system.  

• Basic math skills and computer skills, including reading a calendar to determine return dates for rentals.  

• Ability to work both independently and with co-workers in a cooperative, friendly, and professional manner.  

• Ability to multitask and pivot to help in other positions as needed.  

• Able to receive constructive feedback.  

• If assigned duties involving driving:  

  • Valid drivers license. 

  • Clean driving record as verified by DMV check – includes an initial check and yearly check thereafter.  

  • Excellent driving skills.  

  • Ability to walk, drive, lift, and carry heavy items for an extended period of time.  

  • Willingness to adhere to assigned routes, schedules, safety procedures, and all applicable laws. 

  • Strong time management skills.