Customer Service Representative

Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Rockwall.  Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries. 

Monday-Friday 8am to 5pm

Essential Duties and Responsibilities

• Primary point of contact with sales representatives.
• Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
• Coordination of resolution of any quality questions or issues.
• Reporting and analysis, providing information as required in support of customer. 
• Coordinate with the internal departments to find solutions and resolve matters. 
• Resolve customer complaints via phone or email.
• Assist with placement of orders, credits, returns and pickups.
• Place or cancel orders and coordinate with proper departments.
• Utilize ERP systems to communicate order status and shipping information.
• Work closely with customer service colleagues to ensure the highest level of customer service is being delivered.
• Assist in gathering information and generating reports. 
• Perform purchasing duties as required. 

Qualifications

• Bachelor’s degree in business or related field.
• 5 years plus of experience providing customer service to multiple customers in a manufacturing industry.
• Experience in the packaging industry is preferred.
• Must be a positive and energetic individual that can work well with all levels of an organization.
• Excellent time management, organizational skills, and attention to detail. 
• Excellent written and verbal communication.
• Ability to work effectively in a fast paced, collaborative, and dynamic environment.
• Proficient computer skills in Microsoft Word and Excel.
• Working knowledge of SAP.  
• Bilingual in English and Spanish is a plus not a requirement.

Benefits: Medical, dental, vision, 401k with company match, vacation, sick time, and holiday pay.