Returns Specialist

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.

DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.  

Purpose: 

At DASI, the Returns specialist will liaise between Customers, Sales and other Operational functions to ensure clear and accurate communication, process transactions, amend requirements, give prompt resolution to questions and address issues raised to enable the Operational team to deliver and satisfy the Customer.   In this role, you will participate in managing the fulfilment process to meet requirements on time. The role is a key catalyst in enabling analysis of issues and to drive improvement to the fulfilment process.

Key accountabilities: 

•    Work proactively at all times to maintain customer relationships.
•    Collect customer information, comprehend the problem and provide solutions.
•    Deliver customer satisfaction through the timely, efficient and accurate processing of inquiries, sales orders, expedite requests, web shop inquiries and other         customer care activities in compliance with established procedures. 
•    Maintain accurate records and documentation for return transactions.
•    Work proactively with our channel share reps to pursue customers’ issues and/or RMA requests.
•    Provide solutions to customers’ problems through phone, email, or in person.
•    Determine root cause failure and help come up with corrective and preventive action.  
•    Educate the customer whenever necessary.
•    Ensure that all interactions with third parties are carried out in line with the company goal to offer a market leading service.
•    Work collaboratively with teams and colleagues across the business to support the delivery of the business strategy.
•    Perform all other duties as assigned.

Key skills and competences:

•    Dedication to customer satisfaction.
•    Attention to detail.  Efficient analytical and judgment skills.
•    Team-focused; Flexible and adaptable.
•    Excellent administrative skills.  Excellent written and verbal communication skills.
•    Calm and cool demeanour and able to handle difficult customers to reach satisfactory resolution.
•    Willingness to learn how to read and interpret aviation trace paperwork.

Experience and qualifications:
•    High school diploma or equivalent
•    Minimum 2 years Customer Service knowledge/experience

DASI, LLC. and group companies are an Equal Opportunities Employer
 

Qualifications