Senior Field Service Trainer

What does a Senior Field Service Trainer do at Swire Coca Cola?
The Field Service Trainer plays a critical role in building, developing, and delivering training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, this position supports managers, supervisors, and the sales organization by providing essential training and technical guidance. The Trainer designs and implements customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads the execution of both virtual and in-person training sessions, ensuring technicians meet certification standards and maintain peak performance in servicing equipment.Responsibilities:

Executes on Customer Asset Management (CAM) direction, strategy, goals, and objectives within assigned area.
Builds, develops, and delivers training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians
Partners with management, technicians, NAOU, and suppliers to design and implement customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment
Audit completed field service activities to ensure compliance to reactive service and install standards.
Audits equipment process, procedures and inventories as assigned
Fosters internal and external relationships within assigned regions
Performs other duties as assigned.

Requirements:

Bachelor's degree in business related field preferred and
High School Diploma (or GED) with additional experience as detailed required
2+ years Progressive experience leading or managing people required and
2+ years CAM Experience or experience in a related technical field preferred and
1+ years' Experience managing and or implementing projects preferred
Good interpersonal skills, dependable, results driven, timely decision making, ability to delegate
Proficient in Outlook, Word, Excel, and PowerPoint