Parts Counter Advisor

JOB SUMMARY
Parts Counter Advisors support internal and external parts sales through customer service in-person, over the phone, and online.

ESSENTIAL FUNCTIONS
• Performs research on customer requests for parts; provides quotation and pricing information to customers; processes customer orders; gathers and distributes customer information; provides follow-up assistance on customer orders; coordinates and communicates with service personnel and PSSR’s in order to ensure timely delivery of parts.

ADDITIONAL FUNCTIONS
• Directs incoming calls before and after regular business hours
• Handles cash and other transactions
• Maintains confidentiality for proprietary information
• Performs other duties, including, but not limited to: filing, telemarketing, parts expediting, report review, assisting inventory control and the warehouse to coordinate and manage reports
• Occasional warehouse duties such as order filling, hose building, shipping and receiving

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English
• Proficient in use of a desktop computer, including Microsoft Office products
• Some knowledge of database applications
• Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships
• Files and completes paperwork
• Must be able to use general office equipment including a calculator, multi-line phone system, and mute –function fax/copy/scanner/printer

PREFERRED
• Prior experience with inventory management, warehousing, and/or parts sales in a similar field desired: prior experience performing administrative functions desired
• Knowledge of AS400 programing and related software

PHYSICAL/ENVIRONMENTAL REQUIREMENTS
• Office environment, low to moderate noise level
• Sitting at a desk for long periods, using a computer
• Occasional bending, kneeling, squatting, and climbing stairs/ladders
• Occasional lifting up to 50 lbs. with or without assistance
• Frequent use of hands for simple grasping, pushing, pulling, and writing and typing
• Occasional exposure to all outdoor weather conditions
• Occasional exposure to substances, including grease, oil and dirt
• Overtime and varying schedules may be required, including on-call assignment