Senior Clinical Secretary - Otolaryngology

Dartmouth-Hitchcock Health · Lebanon, NH, US

Posted about 1 month ago

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Skills

Word processingSpreadsheetsExcelPowerPointMicrosoft PublisherMedical terminologySchedulingData entryRecord managementBudget trackingGrant writingContract negotiationMeeting minutesTravel arrangementsPatient billing

Job description

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

Responsibilities

  • Answers telephone, screens and directs calls, gives directions, and takes messages.
  • Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
  • Designs, analyzes, and coordinates master and other schedules.
  • Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
  • Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
  • Creates forms and spreadsheets, tables, charts, databases and slides.
  • Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
  • Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
  • Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
  • Creates agendas and takes minutes for meetings.
  • Coordinates conferences/meetings and make travel arrangements.
  • Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
  • Prepares grants and negotiates outside contracts.
  • Performs other duties as required or assigned.

    • Qualifications

    • High School diploma with 3 years of administrative support experience or the equivalent required.
    • Proven experience working with the public required.
    • Knowledge of medical terminology may be required.
    • Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
    • Excellent communication and interpersonal skills required.
    • Previous experience working in a medical setting preferred.

    Required Licensure/Certifications

    • None

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