Part-Time Office Assistant & Receptionist

Reports to: Deputy Director of Customer Service

Employment Status: Part-Time

Work Environment: Office environment

Purpose

The Part-Time Office Assistant – Front Desk is responsible for welcoming visitors, answering phone calls, assisting customers and potential clients, and performing general clerical and administrative duties. This position will provide front-desk and office support while maintaining a professional and courteous demeanor in person, by email, and over the phone.

Essential Duties & Responsibilities

• Perform data entry accurately and efficiently, with strong attention to detail.
• Answer incoming phone calls, take messages, and ensure messages are promptly communicated to the appropriate staff member.
• Respond to customer inquiries and complaints by phone, email, and general correspondence.
• Manage meeting room availability and scheduling.
• Assist with preparing customer quotes.
• Maintain professional email and phone correspondence with customers.
• Assist with entering and maintaining account information in BCI’s ERP system.
• Provide support to the Accounts Payable and Accounts Receivable departments with projects as needed.
• Provide clerical and administrative support to the Customer Service team as needed.
• Monitor and maintain office and facility inventory, including office supplies, equipment, and production inventory.
• Assist with coordinating office services, including cleaners, maintenance service providers, and related contracts.
• Assist the Sales team with meeting scheduling, including arranging refreshments and meals.
• Perform other duties and special projects as assigned by the Deputy Director of Customer Service

Qualifications

Qualifications & Requirements

• Customer service-oriented with a professional and positive attitude.
• Ability to prioritize tasks, manage time effectively, and multitask.
• Excellent verbal and written communication skills.
• Excellent phone etiquette and professional communication skills.
• Reliable, punctual, and able to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and general computer skills.
• Previous clerical, administrative, or customer service experience required.
• High school diploma or equivalent required.
• Willingness and ability to develop knowledge of the corrugated packaging industry.
• Ability to maintain confidentiality and protect customer, accounting, and company information.
• Ability to work a consistent part-time schedule and provide additional coverage when needed, with advance notice when possible.