Customer Service Coordinator (2912)

Position Summary
As the first point of contact for Workforce Solutions Gulf Coast customers, the 
Service Coordinator plays a key role in ensuring a seamless and supportive 
experience for customers entering the Workforce Solutions career office and 
utilizing the resource room. Positioned at both the office entry and within the 
resource area, the Service Coordinator helps customers navigate available 
services, use self-service technology, and access tools for job search and career 
exploration. This role contributes to overall service flow, technology access, and 
customer readiness by maintaining an organized environment and providing 
hands-on guidance.
Key Responsibilities
• Greet and direct customers upon entry, identifying service needs and 
assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, 
scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor 
market information.
• Ensure proper customer check-in and documentation in systems such as 
WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce 
programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and 
materials.
• Monitor customer flow and technology use, offering assistance to ensure 
meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, 
and referrals.
• Document customer interactions accurately to maintain data integrity and 
compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring 
fairs as needed.
 

Qualifications

Preferred Qualifications:
• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help 
desk role, preferably in a workforce development or public service 
environment.
• Familiarity with computers, common web-based applications, and office 
equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills