Description

Customer Service Representative

Carrollton, GA (West Atlanta area) - Full Time

Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:

DUTIES AND RESPONSIBILITIES:

Customer Service

Interact with customer in person, over the phone, and through email
Set up returns and exchanges
Cancellations and order modifications
Ensure order accuracy
Verify part numbers and fitment
Shipping claims for damaged or lost orders
Provide technical support
Respond to customers in timely manor
Other duties as assigned

Availability

Must be onsite
40-hour workweek with occasional nights and weekends

Requirements

EXPERIENCE & QUALIFICATIONS:

Positive attitude and customer service mindset
Automotive knowledge preferred
Basic Computer Skill knowledge
Proficient in Microsoft Office suite
Exhibit strong communication skills
Bilingual (Spanish) proficiency preferred
Customer Service/Call center experience preferred

Z1 Customer Service Representative

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Skills

Job description

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