Supervisor

 Supervisor 

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas. 

• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency. 

• Ensure passengers requiring mobility assistance receive timely and professional service. 

• Monitor employee performance and provide coaching, training, and development to wheelchair agents. 

• Address escalated passenger concerns and resolve customer service issues professionally. 

• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs. 

• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies. 

• Monitor operational metrics, response times, and service quality standards. 

• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary. 

• Maintain accurate operational reports, staffing records, and incident documentation. 

• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations. 

• Promote a safe, professional, and customer-focused work environment. 

• Ensure proper handling and maintenance of wheelchairs and mobility equipment 

• Perform other duties as requested