Customer Service Representative

Overview

About Us: For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter.

Ready to TRADE up to a better opportunity? We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment.

Why You’ll Love Working Here:

• Competitive pay based on experience

• Medical, Prescription, Dental & Vision coverage

• Disability & Term Life Insurance

• Matching 401(k) benefits

• Paid Holidays & Paid Time Off (PTO)

• Ongoing training, development, and career growth opportunities

What You’ll Be Doing:

• Handle inbound and outbound customer calls with professionalism and care

• Gather customer information, assess needs, and offer tailored solutions

• Promote our services with confidence and enthusiasm

• Support field technicians with scheduling and coordination

• Perform administrative tasks to keep operations running smoothly

What We’re Looking For:

• High school diploma or GED

• Previous customer service experience required

• Strong communication skills—both verbal and written

• Ability to identify customer needs and provide solutions

• Reliable attendance and a team-first attitude

Schedule / Compensation

• Monday - Friday with rotating weekends 

• In-Person at our Cheektowaga branch

• $19-$23 per hour based on experience 

Join a company where your work makes a difference and your future is bright. Apply today to start your long-term career with Reimer Home Services!

Reimer Home Services is an Equal Employment Opportunity Employer. Reimer Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.