Facility Coordinator

# __**Facility Coordinator**__ *Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!* **PLEASANT VALLEY CORPORATION****,** a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions. **WE OFFER:** - An exceptional culture and positive work environment - Competitive earnings - Comprehensive benefits - Personal recognition - Individual development opportunities - A clear path for career advancement! ~~___________________________________________________________~~ | **Shift** | Mon - Fri \| 8:30a – 5:00p | | **Work Location** | Onsite - Independence, OH | | **Division** | Facilities Management | | **Team** | Facilities Management | | **Reports To** | National Account Operations Manager | ~~___________________________________________________________~~ ## **__Job Purpose__** A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction. ___________________________________________________________ ## **__Responsibilities__** - **Client Response and Issue Resolution:** Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle. - **Vendor Management:** Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery. - **Work Order Management:** Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day. - **Communication and Documentation:** Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal. - **Process Adherence and Performance Monitoring:** Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery. _______________________________________________________________ ## **__Requirements__** - **One to three years of related experience** and a high school diploma, GED, or college certificate required. - **At least one year of experience** resolving client issues within a__facilities management, service business, or customer call center____.__ - **Telephone-Based Customer Service Skills:** Demonstrated success in a telephone-based customer service role. - **Technical Proficiency:** Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting. - *Basic knowledge of construction and general trades is a plus.* ___________________________________________________________ ### *Do YOU have these qualities?* **Apply now to explore a fulfilling career with Pleasant Valley Corporation!**