Optometric Technician I - Drs. Ditto and Musick Eye Care Center

Optometric Technician I
General Job Description & Responsibilities
The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
Gather patient’s medical history
Communicating with doctors, staff, and patients
Answer phone calls, greet patients and schedule appointments
Educate patients on their insurance coverage and vision benefits
Train patients on proper contact lens use and care
Obtain insurance authorizations and verification of benefits
Accurately post charges for exam fees, co-pays, and products sold
Assist other members of the team as needed to reach individual and team goals
Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills
Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

High school diploma or equivalent
Excellent verbal and written communication skills
Strong multi-tasking and time management skills
Strong organizational skills and attention to detail
Strong problem-solving skills
Ability to do basic math
Team player with good interpersonal and listening skills
Passion for self-improvement and continuing education
Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
Previous experience as an Optometric Technician, preferred but not required
Previous experience with electronic medical records, preferred but not required

Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)
Exemption: Non-exempt
Department: Clinic