Retail Merchandise Recovery Associate

Support Operational Excellence and Help Maximize Goodwill’s Impact.
Goodwill Southern California is seeking a Retail Merchandise Recovery Associate to support merchandise quality control, recovery, and operational consistency across our retail system. This warehouse-based role plays a key part in maximizing revenue, improving product flow, and ensuring merchandise is properly allocated to the right sales channels — all contributing directly to our mission of Transforming Lives Through the Power of Work.
What You’ll Do:
Merchandise Evaluation & Recovery

Inspect merchandise and Mobile Unit Transports (MUTs) before they reach the Outlet to identify sellable or brand-name items suitable for return to retail stores.

Build and maintain “second-chance” MUTs for redistribution back to stores.

Process & Compliance Review

Review labeling, tagging, and assembly of MUTs for accuracy and consistency.

Document process errors through written notes and photos; report findings to retail leadership to support training and process improvement.

Reporting & Communication

Use company-issued devices to complete reports, upload images, and communicate recovery findings.

Maintain organized records of recovered merchandise, errors, and trends.

Safety & Operational Support

Follow all established safety protocols and use required PPE.

Work independently while demonstrating accountability, accuracy, and attention to detail.

What You Bring:

High school diploma or GED required.

Basic English reading, writing, and speaking abilities.

Ability to follow written and oral instructions consistently.

Some retail, warehouse, or production experience helpful.

Ability to work with a diverse team in a fast-paced environment.

Safety-conscious mindset and strong attention to detail.

Bilingual (Spanish/English) preferred.

Ability to use an iPhone or tablet to take photos, send messages, and complete basic digital forms.

Reliable, punctual, and committed to Goodwill’s RISE values: Respect, Integrity, Service, and Excellence.

Why You’ll Love It Here:

Make a direct impact by helping recover valuable merchandise and reduce waste.

Support store performance and mission revenue through quality control and recovery efforts.

Join a values-based team with opportunities for growth across Retail and Supply Chain pathways.

Work in a mission-driven environment where your contributions support job creation and community programs.

What's in it for you:

Hourly Rate: 18.47
Discount at Goodwill Socal retail locations
Goodwill Perks: Discounts on dining, retail, theme parks and movies
Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Join our Retail Operations team and help ensure every donation reaches its highest purpose — supporting our mission and strengthening our community.