Quality Analyst (PEQA)

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Quality Analyst – Housing Programs
Program: Program Evaluation and Quality Assurance (PEQA)
Salary Range: $65,000/year

Program Description:
The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages Project Renewal’s systems of performance measurement and management, quality assurance, and quality improvement. PEQA’s objective is to enhance the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality and effectiveness of our services and operations, and to support agency leadership in managing towards high performance.

Overall Responsibilities:
The Quality Analyst for housing programs position reports to the Director of Quality Assurance and collaborates closely with the agency’s housing programs to provide oversight and support that ensures the highest quality of treatment.

Essential Duties and Responsibilities:
The essential duties of the Quality Analyst include but are not limited to the following activities:

Assess the quality of care in the agency’s housing programs and supporting services, and partner with program staff to implement targeted improvement efforts
Manage quarterly quality assurance processes such as chart documentation audits, utilization reviews, annual program evaluations, and client surveys
Analyze, report on, and present programmatic data to internal stakeholders
Make recommendations and develop tools to support program improvement
Lead development of chart documentation standards and quality improvement protocols
Support readiness for audits and monitor progress on corrective actions
Train program staff/supervisors in conducting internal quality assurance processes
Maintain up-to-date knowledge of program regulations and any changes that occur in order to ensure quality improvement processes and monitoring tools reflect current internal and external standards
Analyze quality assurance data from programs, provide impartial feedback on program QA efforts, and identify improvement strategies
Perform a variety of data management and analysis projects to support the department’s mission
Other duties as assigned

Qualifications:

Master’s degree in social work or related field, or Bachelor’s degree with a minimum of two years’ experience in human services, quality assurance, or related field
Experience working with adults with substance use and/or mental health issues, preferably in residential settings
Demonstrated proficiency with Microsoft Office (Excel, Word), virtual platforms (Microsoft Teams, RingCentral, Zoom, etc.), and experience with web-based case management software
Strong communication and problem-solving skills, and ability to work effectively with multiple stakeholders to understand and incorporate diverse points of view, styles, and approaches

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.