Account Director

**About us:** Our in-house agency, PCN Collection is the growth and distribution partner for beverage brands. We connect brands with the people, places, and moments that influence what consumers drink next. From hospitality and retail to creators, culture, and experiences, we help beverage brands enter markets, generate trials, build demand, and move product. **Job function:** The Account Director is the senior client-facing leader responsible for managing PCN Collection's beverage brand relationships and ensuring campaigns deliver measurable business results. This person sits between the client and PCN Collection's internal fulfillment team, translating client objectives into executable strategies across hospitality, venues, cultural activations, creators, DJs, content and distribution. The Account Director is ultimately accountable for client satisfaction, retention, campaign performance and account profitability. **Responsibilities:** **Client Leadership** - Serve as the primary strategic contact for assigned beverage brand clients. - Build trusted relationships with founders, CMOs, brand managers, sales leaders and field marketing teams. - Lead client onboarding, kickoff meetings and strategic reviews. - Translate business objectives into clear campaign strategies and KPIs. - Identify opportunities to expand client relationships. **Campaign Strategy** - Build campaign strategies using PCN's Culture Distribution System: The Position → Distribute → Activate → Influence → Sell → Reorder → Optimize - Develop campaign scopes, timelines, budgets and KPIs. - Coordinate Campaign Managers, Venue Managers and external partners. - Ensure campaigns remain aligned with client objectives and budgets. - Develop campaign scopes, timelines, budgets and KPIs. - Coordinate Campaign Managers, Venue Managers and external partners. - Ensure campaigns remain aligned with client objectives and budgets. **Performance Management** - Review campaign performance and identify opportunities for optimization. - Present monthly performance reports and recommendations. - Connect PCN activity to measurable outcomes such as: - Product trials - Venue placements - Menu placements - Case velocity - Consumer acquisition - Content reach - Sampling efficiency **Commercial Responsibilities** - Manage account profitability and scope. - Identify upsell and expansion opportunities. - Support renewals and contract extensions. - Partner with sales leadership on new business opportunities. **Key Performance Indicators** - Client retention: 85%+ - Net revenue retention: 100%+ - Gross margin by account - Campaign ROI - Client satisfaction - Account expansion revenue - On-time campaign delivery - Monthly revenue managed **What you’ll bring:** - 3-5+ years in brand marketing, experiential, media, advertising, hospitality or agency account management. - Strong understanding of beverage, nightlife, hospitality or consumer brands. - Excellent client communication and presentation skills. - Strong commercial instincts. - Comfortable managing multiple campaigns simultaneously. - Highly organized and operationally disciplined. - Able to turn strategy into execution.