Night Audit

Key Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
• Prepare daily financial reports and ensure all postings are accurate and compliant
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
• Ensure guest privacy and hotel confidentiality policies are always upheld
• Proven track record of reliability and ability to work independently overnight
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP and OnQ) strongly preferred
• Strong communication skills and a calm, solution-oriented demeanor
• Professional appearance and conduct
• Ability to perform basic math and reconcile financial records accurately
• Availability to work weekends, holidays, and overnight shifts consistently

 Perks and Benefits

• Competitive pay and overnight shift differential
• Hilton Team Member travel discounts and perks available to employees and their families
• Team-focused environment where your work truly matters

At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide memorable hospitality to our guests.

• Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun.
• Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
• Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
• Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
• Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
• Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.