Service Advisor Trainee

Description

Service Advisor Trainee

About the Role

The Service Advisor Trainee supports the service team while learning dealership processes, customer communication, and repair order workflow. This role prepares for advancement into a full-Service Advisor position.

Essential Functions / Key Responsibilities

• Assist with customer check-in and documentation.
• Learn repair order creation and estimate building.
• Support MPI communication to customers.
• Coordinate internal communication with technicians.
• Learn scheduling and appointment processes.
• Assist with customer updates and follow-up.
• Shadow experienced Service Advisors.
• Support service drive organization and vehicle staging.
• Assist with closing repair orders.
• Learn warranty and compliance basics.

Additional Responsibilities

Support service drive cleanliness and workflow.

Requirements

Qualifications

• Customer service experience preferred.
• Interest in automotive repair and service.
• Ability to learn quickly and take direction.
• Strong communication and multitasking ability.

Work Environment

Service drive and office environment.

Physical Requirements

Standing for long periods

Schedule

Full-time; weekends may be required.

KPIs

• Training Milestones
• Customer Interaction Quality
• RO Accuracy Progress