Medical Financial Counselor

We are seeking an experienced Financial Counselor to ensure the accurate and timely processing of patient accounts and to coordinate all aspects of patient billing, credits, and Accounts Receivable (A/R) collections. This role is responsible for completing assigned duties accurately and efficiently while working collaboratively with the financial team and other departments to support optimal office flow and provide excellent patient account service.

The Financial Counselor may be responsible for verifying insurance benefits and eligibility, providing financial counseling to assist patients with self-pay accounts, and managing the billing and collection of insurance and self-pay accounts. The Financial Counselor works collaboratively with the financial team, clinical staff, and other departments to ensure a positive patient experience and effective financial operations.

HOURS:  Your choice: Monday through Friday 7:00am-4:00pm or 8:00am-5:00pm. No weekends!

Job Duties:

• Verify patient insurance eligibility, benefits, coverage limitations, deductibles, co-insurance, and fertility-specific benefits, and communicate financial responsibilities clearly to patients.
• Provide compassionate and comprehensive financial counseling to patients, including reviewing treatment costs, payment options, self-pay estimates, and available financing or payment plans.
• Coordinate and process patient accounts accurately, including charges, payments, adjustments, refunds, credits, and account balances.
• Prepare and submit insurance claims accurately and timely, monitor claim status, and follow up on unpaid, denied, or underpaid claims as needed.
• Manage assigned Accounts Receivable by reviewing outstanding balances, contacting patients or insurance carriers regarding past-due accounts, and taking appropriate steps to facilitate timely payment.
• Collaborate with clinical, administrative, and billing teams to resolve account discrepancies, insurance issues, and patient financial concerns while maintaining excellent communication and patient service.
• Maintain accurate and confidential patient financial records and documentation while adhering to clinic policies, payer requirements, and applicable billing and privacy regulations.

Experience and Education:

• High School diploma or GED required, Associate's or Bachelor's degree preferred
• at least 1 year of experience providing financial counseling in a health care related field is REQUIRED
• Women's Health experience is HIGHLY preferred
• Bilingual-Spanish a plus!

Why You'll Love Working Here – Our Amazing Benefits: 

• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available.
• Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
• Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
• Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
• Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
• Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
• Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
• Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
• Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.