Field Service Installation Coordinator

Description

Want a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

Harmar Mobility is a Drug-Free Workplace and an Equal Employment Opportunity employer.

This position focuses on assisting the Director of LiftSquad with the efficient creation and maintenance of installer account data in Salesforce, ensuring compliance and seamless operations.

Duties:

1. Assist with the ongoing management of installer account data which is vital for business operations.

2. Support account data management processes related to the submission new installer applications and maintenance of existing

accounts.

3. Manage the procedures for tracking certificate of insurance (COI) expirations and ensuring compliance.

4. Assist with evaluating the need for new installers and obtaining necessary approvals.

5. Support regular audits and related communication with installers.

6. Support Salesforce Field Service, including user setup, mobile app help, work orders, and basic reporting;

Key Accountabilities:

1. Ensuring continuous compliance and process improvement.

2. Understand the documentation required for account creation, including COI and certifications.

3. Understand the importance of record-keeping and adhering to quality control procedures.

4. Support effective use of Salesforce Field Service (FSL) and related processes.

Requirements

• Associate’s degree in education, communications or technical field; or 4 years related experience and/or training; or equivalent combination of education and experience.
• 1-2 years’ experience in a customer-facing field, data analytics experience preferred.
• Experience with Salesforce or similar field service applications is preferred.
• Understand the importance of record-keeping and adhering to quality control procedures
• Strong oral and written communication skills
• Ability to present to small-medium sized groups
• High level of organizational skills
• Ability to communicate, motivate and cooperate with all levels of staff
• Knowledge of reporting tools and data analytics including trend forecasting and demand planning
• Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications
• Ability to manage and prioritize multiple projects
• Detail oriented and thorough in completing work tasks
• Must possess a valid driver’s license