Field Service Technician

Overview

Field Service Technician - 

Retail Equipment ($60K-$90K DOE Total Comp)

Position Overview

We are seeking a highly motivated Field Service Technician to perform calibration, routine maintenance, and equipment support across commercial and retail environments. This entry-level position is an exceptional opportunity for transitioning military service members and veterans looking to apply their technical aptitude, problem-solving skills, and operational work ethic to a rewarding civilian career. You will work directly with precision equipment, receive dedicated training and support customer operations.

Key Responsibilities

• Execute precision calibrations and preventive maintenance following standardized technical procedures.
• Configure basic PC network settings and perform routine software configurations on specialized hardware.
• Troubleshoot technical issues, escalations, and first-line customer concerns with high attention to detail.
• Maintain complete data integrity across service databases and accurately submit daily operational logs via laptop.
• Collaborate with dispatchers, support teams, and field leaders to ensure optimal customer uptime and KPI achievement.
• Manage inventory levels, specialized tools, and company assets in compliance with organizational policies.
• Participate in an on-call rotation to maintain critical customer readiness.

Qualifications & Requirements

• High School Diploma/GED with military technical training or 1-3 years of electro-mechanical/technical troubleshooting experience; Associate degree in a technical field preferred.
• Strong foundational aptitude in electronics, mechanics, instrumentation, or IT/networking.
• Valid driver's license and clean driving record (residence within assigned service territory required).
• Ability to obtain and maintain relevant technical/weights & measures licenses.
• Proficiency with MS Office suite and adaptability to learn proprietary software systems.
• Flexibility for regional travel (20%) and willingness to work overtime (20%) as required by operational mission needs.

Benefits & What We Offer

• Competitive total compensation ($60,000 - $90,000 DOE) including high earning potential and overtime.
• Company-provided service vehicle, paid insurance, tools, PPE, and clothing allowance.
• Comprehensive health, dental, and vision coverage 
• 401(k) retirement plan with generous company match, PTO, and paid holidays.
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Structured career progression and professional growth opportunities within a global industry leader.