BDC Service Agent

The BDC Service Agent is responsible for creating service appointment demand in our service departments. They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment. They will answer inbound service phone calls, and email leads. They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner. Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.

Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests). Never think “that’s not in my job description”. Wowing our guests is the job of EVERY Team Member, even those who don’t interact directly with guests!
Treats all co-workers, customers, and vendors professionally and with respect.
Adheres to Company Policies and Procedures.
Maintains a clean and organized work area.
Maintains a professional appearance and adheres to the dealership dress code
Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner
Replies to online email requests for service within in 30 minutes as required
Maintains daily records and documentation as required
Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service
Reports, counsels, and monitors entire team to achieve outbound service call goals
Reviews and scores team members call evaluations
Meets daily, weekly, monthly objectives
Utilizes the manufacturer’s prospecting and marketing tools if applicable
Works with other BDC members in a team-based atmosphere
Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy
Oversees and protect the assets of dealership and project a positive image for the company
Performs other related duties to benefit the mission/vision of the organization

Company Benefits:
Pay and Recognition:

Weekly Pay
From $18 hourly
Paid holidays & paid time off
Paid training
Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities

INDSERVICECPT