Telecom Attendant

Position Summary 

To effectively handle communications and codes through the switchboard and to relay calls and messages to the proper person or department using a pleasant, clear phone voice and proper etiquette skills so that customers perceive excellent, competent service. 

• Operates the PBX answering incoming and in-house call requests.  
• Responds to all emergency codes quickly and calmly with appropriate overhead paging.  
• Contacts patients for an address update as indicated by Supervisor.  
• Reviews updates in the communication book and initial memos.  
• Inventories contents of safe at the beginning of each shift in the presence of a security guard.  
• Assigns loaner beepers and programs new beepers.  
• Ensures courteous and professional dialog with all customers. 
• Other related job tasks or responsibilities as assigned 

• Minimum Requirements 
  • Special Skills:  
    • Must be able to react quickly and calmly to emergency situations and work without direct supervision.  
    • Must possess good interpersonal skills.  
    • Must exude excellent communication skills including proper phone etiquette. 
  • Education: High School Diploma or equivalent GED. 
  • Experience: On the job training. 
• Preferred Requirements 
  • Experience: Previous switchboard or telephone experience. 

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