MNI D Customer Experience Rock Hill

SUMMARY 

Serve as an on-site Customer Experience Associate in a fast-paced work environment and build lifetime relationships with our customers. In this role, you will be the face of our company, responsible for warmly greeting walk-in customers and ensuring a positive in-store experience. The primary focus of this position is to act as a liaison between our operations and sales teams, ensuring accurate sale processing, loading/unloading of material, and continuous improvement of the customer experience. 

Primary Responsibilities  

• Serve, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming environment. 

• Be a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration. 

• Own the sales process and verify inventory for sales orders for customers. 

• Be proactive and Work until the jobs is done right on all customer opportunities to grow sales and build rapport with current and potential customers. 

• Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.  

• Stay informed about the products available in the yard/nursery to provide relevant information to customers. 

• Use and operate radio communication in a professional manner with all other employees.    

• Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations. 

• Perform other duties as required and serve as a resource for the MNI Direct team.

Qualifications

Required Skills, Knowledge & Training 

• EDUCATION:  

• High School diploma or secondary diploma or equivalent preferred.  

• Green industry experience or knowledge of horticulture, landscape, and/or nursery a plus 

SKILLS AND TRAINING: 

• Proficient in Microsoft Office  

• Expert customer service skills 

• Ability to operate the customer ordering and inventory system. 

• Ability to communicate effectively with all internal and external customers. business associates. 

• Ability and desire to learn plant names, characteristics, and sources.  

• Possess and maintain a valid, clean state Driver’s License. 

Physical Requirements 

• Prolonged walking and standing 

• Ability to lift 20-50 lbs.  

• Ability to work a flexible schedule (M-F) 

• Ability to work in all weather conditions.