Onsite Maintenance Technician (Biltmore Lake Association)

 

   

 

Role: Onsite Maintenance Technician

Location: Biltmore Lake, NC

Community: Biltmore Lake Association

Pay Range: $23.00 per hour (depending on education and experience)

Job Type: Full-Time

 

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

 

Community Summary

With more than 700 homes, Biltmore Lake is a thriving master-planned community in Western North Carolina. Set within more than 1,000 acres, it is made up of residents from dynamic and diverse backgrounds.

Biltmore Lake’s many neighborhoods connect seamlessly by way of streets, sidewalks, trails, and common areas, making chance encounters with neighbors and friends all the more likely. While each neighborhood offers a unique perspective, they all maintain the same idyllic mountain character. Currently the gated Cedar Rock neighborhood offers opportunities to purchase a new home that includes provided outdoor maintenance. Biltmore Lake offers homes with woven-in efficiencies that support active lifestyles of wellness and discovery.

Amenities include the following: Clubhouse, Pool, Boat House, Basketball Court, Park, Trails, Lake, Tennis Courts and Firepit.

 

 

Role Summary

The HOA Onsite Maintenance Technician is responsible for the general upkeep, maintenance, cleanliness, and repair of assigned properties, buildings, common areas, and facilities. This position performs a variety of routine maintenance tasks, including janitorial services, light plumbing, light electrical repairs, carpentry, painting, and general building repairs to ensure that properties remain safe, clean, functional, and well-maintained. The ideal candidate is dependable, self-motivated, organized, and capable of working independently while responding to maintenance requests and assisting with preventative maintenance programs.

 

Responsibilities

General Property Maintenance

• Inspect buildings, grounds, and common areas to identify maintenance and safety concerns.
• Complete work orders, routine repairs, and preventative maintenance.
• Maintain tools, standard equipment, supplies, and work areas.
• Assist with seasonal projects and coordinate specialized repairs with contractors, as needed.

Janitorial and Cleaning Services

• Clean and maintain common areas, offices, restrooms, meeting rooms, and facilities.
• Perform routine cleaning, waste removal, and supply replenishment.
• Maintain property cleanliness and presentation standards.
• Report maintenance issues, safety concerns, and supply needs.

Light Plumbing

• Perform minor plumbing repairs and fixture replacements.
• Address routine leaks, clogs, and other basic plumbing issues.
• Inspect plumbing systems and report significant concerns.
• Assist with preventative and seasonal plumbing maintenance.

Light Electrical

• Replace bulbs, batteries, and approved electrical components.
• Inspect common area lighting and report deficiencies.
• Perform basic electrical troubleshooting within authorized scope.
• Coordinate licensed electrical repairs as required.

Carpentry and General Repairs

• Perform minor carpentry, painting, drywall, and building repairs.
• Repair or replace doors, hardware, fixtures, and common area components.
• Assist with repairs to gates, fences, signage, and furnishings.
• Report structural or specialized repair needs.

Grounds and Exterior Maintenance

• Maintain the cleanliness and appearance of outdoor common areas and amenities.
• Remove litter, debris, and service pet waste stations.
• Inspect exterior lighting, signage, drainage, gates, and fencing.
• Assist with seasonal maintenance, storm preparation, and cleanup.
• Report exterior maintenance and safety concerns.

Safety and Administrative Responsibilities

• Follow established safety procedures and use appropriate protective equipment.
• Maintain accurate records of inspections, repairs, and work completed.
• Report emergencies, property damage, and unsafe conditions.
• Secure facilities, equipment, and work areas after completing tasks.
• Maintain professional interactions with residents, vendors, and contractors.
• Protect confidential information and perform other duties as assigned.
• Always abide by OHSA standards.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in property maintenance, building maintenance, custodial services, or a related field preferred.
• Basic knowledge of plumbing, electrical systems, carpentry, painting, and general repairs.
• Ability to safely operate common hand tools, power tools, and standard maintenance equipment.
• Ability to identify maintenance issues and determine when professional contractor assistance is required.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Ability to work independently and follow instructions.
• Dependable attendance, punctuality, and a strong work ethic.
• A valid driver's license and an acceptable driving record are required.
• Ability to communicate effectively with management and vendors.

 

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

 

Performance Expectations

• Complete assigned work orders accurately and within reasonable timeframes.
• Maintain clean, safe, and presentable buildings and common areas.
• Communicate maintenance concerns and repair needs promptly.
• Use supplies and equipment responsibly and help control maintenance costs.
• Demonstrate professionalism, reliability, and a service-oriented attitude.
• Recognize the limits of their training and authorization and seek qualified assistance when necessary

 

Pay and Benefits

$23.00 per hour 

 

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

 

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [email protected].