Patient Onboarding Associate- Call Center

lunaphysicaltherapy · REMOTE

Posted about 1 month ago

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Skills

Google SuiteData entryScreen sharingCall centerHealthcare provider communications

Benefits

  • ✓Medical, dental and vision benefits
  • ✓401k
  • ✓Employee referral program
  • ✓Hybrid/remote work

Job description

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Key Responsibilities
  • Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
  • Accurately collect and document patient demographics, medical history, insurance, and appointment information.
  • Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
  • Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
  • Maintain a distraction-free home workspace with reliable high-speed internet.
  • Meet established quality, productivity, and performance expectations.
    • Requirements:
  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, 1 year preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Must be able to work in the US without restriction
  • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
  • Please Note:
  • While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
  • We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
  • To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
    • What we can offer you:
  • Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
  • A fun collaborative and supportive work environment with a fast-growing, innovative company.
  • Realistic growth opportunities
  • Hybrid/remote work
  • Employee referral program
  • Medical, dental and vision benefits on the 1st of the month following start
  • 401k
    • Available Shift Options

    Shift Hours

  • Pacific Time (PST): Monday – Friday, 1:00 PM – 5:00 PM

  • Central Time (CST): Monday – Friday, 3:00 PM – 7:00 PM

  • Eastern Time (EST): Monday – Friday, 4:00 PM – 8:00 PM

    • ----------------------------------------------------------------------------------------

    Luna Values

    • Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey. 
    • Own the Outcome. Disciplined prioritization. Raise problems early. Details matter. 
    • One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
    • Think Beyond. 1% better everyday. Assume we're missing something. Stay curious. 
     
     
    #3 Best Employer in Healthcare (Forbes, 2025)
    #1 Best Company in MSK Care (Forbes, 2025)
    #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
    Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
    Gold Indigo Design Award for mobile app design excellence 2020
     

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