Account Resolution Specialist

About the Role

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business

What You’ll Do

Research open receivables on low and high volume accounts
Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues
Monitor customer account details for non-payments, delayed payments and other irregularities
Work internally with Account Managers to resolve customer issues and concerns
Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
Support supervisors in escalated collection disputes
Assist management with coaching and training of new and existing members of the team
Answer incoming accounting phone calls
Respond to general customer inquiries and requests.
Generate account statements
Manage and maintain numerous payment service portals
Keeping accurate records and reporting on collection activity

What You’ll Bring

Two to three years of experience in an administrative, billing or collections environment
Proficient general knowledge of accounting principles and accounts receivable
Proficient in Microsoft Office Products, especially Excel.
High energy and ability to multi-task
Ability to work in a high volume, fast-paced environment.
Ability to effectively prioritize tasks and to manage time effectively
Problem solver with the ability to identify and create solutions
Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication.
Leadership or management experience preferred