Store Manager, Rodeo Drive - Beverly Hills, CA

STORE MANAGER, COLLECTION  

WHO YOU ARE: 

Our leaders at Michael Kors are stylish, fashion-forward, driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Collection Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution. 

 WHAT YOU’LL DO: 

• Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld. 

• Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team. 

• Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation. 

• Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience. 

• Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence. 

• In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year. 

• With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration. 

• Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations. 

YOU’LL NEED TO HAVE:   

• 2+ years of relevant luxury Store Manager experience as a proven leader 

WE’D LOVE TO SEE: 

• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic 

• Well connected with the ability to engage; a true brand ambassador 

• Customer service obsessed; ability to sell with a passion for styling and love for fashion 

• Strong in performance management and team development  

• Technologically savvy individual with an entrepreneurial spirit 

THE BENEFITS 

• Cross-Brand Discount 

• Clothing allotment  

• Competitive paid time off 

• Internal mobility across Capri Brands (Michael Kors & Jimmy Choo) 

• Exclusive Employee Sales  

• Paid Parental Leave 

• 401k Match