FT Program Attendant - The Way Out Center

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

SHIFT:

Sun-Thurs 11:00PM-7:30AM

MISSION STATEMENT:

The Salvation Army, an international movement is an evangelical part of the universal Christian Church.  Its message is based on the Bible. Its ministry is motivated by the love of God.  Its mission is to preach the Gospel of Jesus Christ, to meet human needs in His name without discrimination.

SCOPE OF POSITION:

This position follows Policies and Procedures for The Way Out Center Bridge Housing Program under the direction of the Lead Program Attendant, Assistant Program Manager and/or Program Manager. The Program Attendant provides support, direction, and supervision of Guests of The Way Out Center Bridge Housing Program. The Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Program Attendant is responsible for demonstrating and inspiring hope, trust and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests of the Bridge Housing Program. The Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals. 

QUALIFICATIONS:

• 21 years of age or older
• High School Diploma or Equivalent
• Possess Valid Driver’s License
• Pass a Criminal and Driver Background Check
• Have or complete De-escalation training
• Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Social Services, Local Resources and Referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
• Effective verbal and written communication
• Demonstrate effective personal and situational awareness
• Flexible, relatable and reliable; Manage time effectively
• Self-motivated and work with minimum supervision
• Be an active listener by asking questions and reflecting what is said
• Maintain healthy boundaries with guests and fellow staff members
• Make decisions based on Established Policies and Procedures Manual

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent The Salvation Army and respect and work within its Christian tenets
• Meal Service: Set-up, Serving and Clean-up
• Supervise guests and the facility to provide a safe, clean, and pleasant environment
• Maintain required level of security each shift
• Maintain TSA facilities for cleanliness and safety from abuse or vandalism
• Ensure supplies are properly stored and ready for the next Program attendant or guest
• Complete documentation and data entry tasks on assigned shifts without delay
• Answer and direct calls to appropriate employee or guest
• Schedule/provide guest transportation to/from appointments, meetings, employment as required
• Maintain the lobby area and bulletin boards
• Successfully participate in TSA Spokane’s Employee Development training
• Assist with Seasonal/Special events as assigned
• Other duties as assigned

PHYSICAL REQUIREMENTS:   

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Operate telephone
• Operate a desktop or laptop computer
• Lift up to 30 pounds regularly and 50 pounds occasionally
• Access and produce information from a computer
• Understand written information
• Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities

A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost.  Employees are covered by an employer paid life insurance policy.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time. 

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year