Customer Experience Associate (Resume Drop - Interviewing Begins Nov/Dec 2026)

As a Customer Experience Associate, you’ll keep the operational engine of Switchboard’s Customer Experience team running. You’ll get new customers’ accounts set up, move texting registrations and short code programs through carrier compliance review, and help maintain our organizational hygiene. You will report to our Lead Customer Experience Strategists, who will review your work, train you, and be your go-to for questions. This role is mostly behind the scenes: you’ll work closely with our CX team, our messaging vendors, and our Engineering team. **This is a full-time, at-will position. We anticipate the role will run through the 2028 election cycle (approximately January 2027 to December 2028), and continuation beyond that period is not guaranteed.** Toward the end of the cycle, we’ll talk with you about what comes next based on business needs. No texting compliance experience required. In two years, you’ll become an expert in how texting compliance works from end to end (10DLC, toll-free, and short code), and you’ll know how to run the operational backbone of a platform so many campaigns rely on during a presidential cycle. You will also learn how to navigate a fast-moving tech start-up, a skill easily transferrable to campaigns or other opportunities in the tech industry. **Texting registrations and short code (\~45%)** **Account setup (\~15%)** **Account hygiene, audits, and documentation (\~40%)** This role is a good fit for someone early in their career, or anyone who loves getting details right. Much of the work is detail-forward and process-driven, and doing it accurately and quickly is what keeps campaigns sending, and is pivotal to getting campaigns up and running fast - the Switchboard difference. **What we’re looking for:** **Nice to have, but not required:** We’re looking for candidates who are excited to work in person in our DC office. We are not considering remote candidates for this role at this time. We won’t be scheduling interviews or follow-up conversations during the resume drop period. Outreach for next steps will begin in mid-to-late November. We believe the best products and companies are built by diverse teams where everyone's perspectives are heard and respected. We welcome applicants of all backgrounds and experiences. Even if you're not sure whether the role is a good fit, please apply! Switchboard is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, or any other characteristic protected by federal or D.C. law. We are committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job. If you need an accommodation at any point in the application or interview process, please note it in your application, and we will follow up. Candidates must be authorized to work in the US. We’re unable to sponsor work visas at this time.