Housing Case Manager

Employment Type:  Hourly (non-exempt), 1.0FTE, Full-time 

Schedule: 40 hours/week; typically Monday–Friday between 8:00 a.m. and 7:00 p.m., with flexibility required to provide coverage as needed. 

Location: This position is fully onsite at Quest Center Quest Center SE Portland and Multnomah County housing locations.  

Travel: Some local travel is required.  

POSITION SUMMARY:   

As our Housing Case Manager (CRM), you will provide support services to participants in our Quest community that are part of our Culturally Specific houses, for those engaged in our Outpatient SUD Program in Multnomah County. The person in this position is committed, flexible, organized and solution oriented. They use these skills to identify and disseminate resources, foster community relationships, facilitate the housing application process and help clients secure safe and affordable housing.   

ESSENTIAL FUNCTIONS:    

• Assist participants in meeting their housing goals 

• Intakes including move ins and move outs  

• Collect and submit random UAs  

• Apply person-centered principles to build relationships, trust, and rapport with clients 

• Assess client needs with housing and develop goal/action plans accordingly 

• Utilize cultural competency, active listening, and motivational interviewing skills to assist clients in reaching their treatment goals 

• Establish and maintain relationships with local agencies for an efficient referral process 

• Collaborate with local agencies to coordinate services 

• Travel with clients to and from recovery building and housing focused opportunities 

• Work closely with internal and local Peer Support Specialists and Certified Recovery Mentors to maximize the quality of community service.  

• Complete chart notes for client encounters and submit all program paperwork in a professional, timely manner 

• Working closely with an integrated team 

• Maintain compliance with applicable laws, rules, policies, and guidelines governing work &/or licensure/certification 

• Attend regular clinical supervision meetings 

• Perform other duties as assigned/needed

• Some local travel is required.  

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES: 

• Understanding of Fair Housing laws, and responsible for staying up to date on evolving laws 

• Ability to manage time and meet deadlines for multiple projects at a time 

• Basic computer and keyboard proficiency using Microsoft Office, Office 365 software, and our EMR 

• Ability to be culturally conscious and work with a diverse caseload 

• Ability to work collaboratively as a team member as well as independently 

• Ability to maintain accurate records and necessary paperwork in our EMR and other 

• Must adhere to agency's non-discrimination policies 

MINIMUM QUALIFICATIONS: 

• Meets the definition of a Peer as defined by the State of Oregon Administrative Rule: a) self-identified person currently or formerly receiving mental health services; OR b) a self-identified person in recovery from a substance abuse disorder, who meet the requirements for recovering staff in alcohol and other drug treatment programs; OR c) A family member of an individual who is a current or former recipient of addictions or mental health services.  

• Must hold a Peer Support Specialist (PSS) and/or Certified Recovery Mentor (CRM) certification from a state-approved training program or be willing to become certified immediately. Prior experience, developing client goal and action plans 

• Valid driver's license and vehicle  

• Knowledgeable about the lived experience of addiction, recovery, MAR, and being involved in the corrections system.  

• Applicants in recovery from substance abuse must have a minimum of 2 years clean & sober.  

• Knowledge and belief in Quest Center’s mission. 

PREFERRED QUALIFICATIONS: 

• Exceptional applicants will have experience facilitating support groups, working in SUD treatment settings and/or transitional housing systems. 

• Preferred experience working within the recovery, HIV services, LGBTQIA2S+, BiPOC, and/or other communities we serve 

MORE ABOUT QUEST CENTER:

For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment.

We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization serving the LBTQIA2S+ behavioral health center as well as an organization which partners with BIPOC Community based organizations providing integrative health and wellness services

Quest Center for Integrative Health is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

QUEST BENEFITS: 

(Full time Employees receive full benefits. Part time employees receive a % based on their FTE Status.)

• Comprehensive Health Coverage: Fully paid Kaiser medical, vision, and dental insurance, with options to increase coverage and add dependents.
• Retirement Savings: 403(b) retirement savings plan with a 1% employer contribution.
• Generous Paid Time Off: Five weeks of paid time off in the first year, with increases based on tenure.
• Student Loan Forgiveness: Eligibility for student loan forgiveness programs.
• Employee Assistance Program: Fully paid Employee Assistance Program (EAP) through Canopy.
• Sabbatical Benefit: Two-month, fully paid sabbatical after seven years with Quest.
• Paid Holidays: Nine paid holidays annually.
• Professional Development: Annual continuing education budget and $800 in professional training funds.
• Hospital Indemnity Insurance: Optional hospital indemnity plan.
• Voluntary Life and AD&D Insurance: Optional employee-paid life and Accidental Death & Dismemberment (AD&D) coverage.
• Disability Insurance: Optional employee-paid short-term disability (STD) and long-term disability (LTD) coverage

How to Apply: If you're ready to make a positive impact and contribute to our mission, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience.