FONTAINEBLEAU AVIATION A SKYSERVICE COMPANY

Position Summary:

The Brand Ambassador will elevate the client experience at Fontainebleau Aviation by fostering strong personal relationships. They will ensure that new clients perceive a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied.

Essential Duties and Responsibilities:

Represent the Brand: Embody the company's values and consistently deliver exceptional service that aligns with the brand image.
Cultivate Relationships: Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement.
Facilitate Communication: Act as a liaison between executive and operations teams, ensuring effective communication and issue resolution.
Problem-Solve: Proactively address and resolve client concerns, utilizing available resources to ensure a positive outcome.
Represent the Company: Articulate the company's vision and offerings confidently and comprehensively to clients and stakeholders.
Monitor Client Satisfaction: Assess client satisfaction levels and identify areas for improvement.
Provide Feedback: Share insights and observations from client interactions with the executive team to inform decision-making in sales, marketing, leasing, and operations.
Industry Engagement: Participate in conferences and industry events to represent the company and network with potential clients.
Continuous Learning: Demonstrate a willingness to learn about various aspects of the business and stay informed about industry trends.

Qualifications:

High school diploma or equivalent.
3-5 years of aviation experience or relevant customer service experience.
Valid driver's license.
Excellent communication and interpersonal skills.
Strong decision-making and problem-solving abilities.
Proficiency in Microsoft Office Suite, particularly Excel.
Familiarity with aviation software (e.g., X1, FlightBridge) is preferred.
Bilingual skills are a plus.
Ability to work flexible hours, including weekends and holidays.

Brand Ambassador

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