Skills

Parts counterParts orderingParts procurementParts warrantyParts returnsParts core returnsParts departmentParts department operationsParts department managementParts department organizationParts department cleanlinessParts department housekeepingParts department equipmentParts department resourcesParts department safetyParts department team effortParts department salesParts department transactionsParts department data entryParts department typingParts department listeningParts department customer serviceParts department communicationParts department suppliesParts department mechanical partsParts department computer applicationsParts department customer service environmentParts department customer service skillsParts department strong communication skillsParts department knowledge of suppliesParts department knowledge of equipmentParts department knowledge of mechanical partsParts department proficiency in relevant computer applicationsParts department experience in a customer service environmentParts department data entry and strong typing skillsParts department ability to effectively listenParts department ability to interpret customer needsParts department ability to lift up to 50 poundsParts department ability to pass post-offer drug testParts department ability to pass post-offer physicalParts department ability to pass post-offer background checkParts department ability to communicate with customersParts department ability to assist in resolving customer complaintsParts department ability to treat customers fairly and honestlyParts department ability to demonstrate company commitment to superior customer serviceParts department ability to demonstrate company commitment to ethical business practiceParts department ability to assist technicians with locating partsParts department ability to assist technicians with ordering partsParts department ability to assist technicians with providing partsParts department ability to assist technicians with parts needed to perform repairsParts department ability to assist the Service Department with any parts neededParts department ability to maintain customer goodwillParts department ability to interact positively with internal and external customersParts department ability to fulfill customer requestsParts department ability to provide price, availability, and quotations for customersParts department ability to place orders for customers according to customer specificationsParts department ability to follow prescribed cash, credit, and check processing proceduresParts department ability to pull parts for techniciansParts department ability to update emails to the Service DepartmentParts department ability to accept and document warranty parts from techniciansParts department ability to call multiple vendors to procure partsParts department ability to process and document cores for returnsParts department ability to process new returned partsParts department ability to assist in keeping parts department clean and orderlyParts department ability to accurately record all sales and/or transactionsParts department ability to perform routine housekeeping tasks to maintain area cleanParts department ability to use dealership equipment and resources safely and proficientlyParts department ability to contribute to team effort by accomplishing tasks

Job description

Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You will Do:
The Parts Department Back Counter Person performs a variety of customer service duties primarily focusing on and relating to the delivery of parts, software, and accessories to the company’s service technicians and service department that contribute to the efficient, safe, and profitable operation of the dealership parts department. The Back Counter Person is in part responsible for providing technicians with the parts they need and providing excellent customer service while assisting the parts department as a whole
Schedule: Monday - Thursday 10:30am - 7:00pm & Sunday 7:00am - 3:30pm
Job Duties:

Assists technicians with locating, ordering & providing parts from multiple sources needed to perform repairs
Assists the Service Department with any parts needed
Maintains customer goodwill by interacting positively with internal and external customers
Fulfills customer requests
Provides price, availability, and quotations for customers
Places orders for customers according to customer specifications
Follows prescribed cash, credit, and check processing procedures of the dealership
Pulls parts for technicians
Updates emails to the Service Department as needed
Accepts and documents warranty parts from technicians
Calls multiple vendors to procure parts as needed
Processes and documents cores for returns
Processes new returned parts as required
Assists in keeping parts department clean and orderly
Accurately records all sales and/or transactions
Performs routine housekeeping tasks to maintain area clean
Uses dealership equipment and resources safely and proficiently
Contributes to team effort by accomplishing tasks

Customer Service Duties:

Communicates with customers regarding parts issues
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates the company’s commitment to superior customer service and ethical business practice

Required Skills and Qualifications:

High school diploma or the equivalent
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment, and mechanical parts
Proficient in relevant computer applications
Experience in a customer service environment preferred
Data Entry and strong typing skills preferred
Ability to effectively listen
Ability to interpret customer needs

Physical Requirements:

Must be able to lift up to 50 pounds at times
Must be able to pass post-offer drug test, physical and background check

Compensation:

$22-$28/hour (depending on experience and qualifications)
Plus Commission
Full-time position

Benefits Velocity Vehicle Group Offers:

Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Parts Back Counter Associate - Fontana, CA

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