Service Manager

Primary Responsibilities

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
Oversees a staff of diesel technicians and administrative staff
Able to recognize warranty failures, warranty claims and process of warranty recovery
Manage service requests of commercial truck leasing customers with urgency and professionalism
Develop and manage relationships with vendors and customers
Assist management team in preparing an Annual Business Plan and Budget.
Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
Assist with other projects as needed

Safety and Compliance

Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
Develop, communicate, and enforce established company safety policies and procedures.
Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards

Sales and Customer Relations

Create and maintain positive relationships with all customers.
Maintain minimum 90% Customer Retention Rate.
Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management

Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
Implement and monitor shop productivity measures.
Create shop environment that assures cleanliness, safety, and customer focus.
Develop, implement, and promote service training.
Assist in collection of past due invoices as needed.
Handle all customer, employee, and vendor issues in a professional and courteous man

Required Skills for Service Manager:

Consistent track record of successfully meeting and exceeding sales goals
Minimum high school diploma or GED equivalent required
Minimum 5-7 years of automotive/trucking management experience
Valid driver's license and satisfactory Motor Vehicle Report (MVR)